What are the responsibilities and job description for the Outdoor/Indoor Sales Associate - Strongsville Store position at FLOWERLAND GARDEN CENTERS OF CLEVELAND INC?
Assist and advise customers with the highest level of customer service to ensure the success of daily operations as well as the strategic goals of the Company.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Maintain customer service goals and objectives on a consistent basis, making sure that each customer has a great experience every time they enter and leave the store.
- Direct customers to store areas of need and make sure they are comfortable before you leave them.
- Advise customers of plant care and diagnosis.
- Answer questions customers may have about products and/or plants, and if necessary direct them to someone who can better answer the question.
- Demonstrate superior phone etiquette as outlined by the organization and direct calls appropriately.
- Meet and work to exceed sales goals.
- Maximize each sale and ensure customers are aware of store promotions.
- Promote Petitti Rewards loyalty program.
- Maintain accurate inventory by making sure all items are received and taken out of inventory properly.
- Make sure all merchandise is priced and clearly signed.
- Display merchandise in attractive/organized manner.
- Stock, refill and maintain merchandise in department area.
- Clean and straighten department area.
- Notify Department Manager of any problems or concerns immediately.
- Attend daily huddles and store meetings.
- Assist other departments when needed.
- Maintain neat, professional appearance at all times, including personal appearance as outlined in the employee handbook.
- Execute any other tasks that department manager may assign.
REQUIRED KNOWLEDGE
- Knowledge of principles and processes for providing customer service. This includes needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of the Company’s Point of Sale (POS) system, basic Microsoft computer programs, Company e-mail and their capabilities.
- General knowledge of products and plants.
PHYSICAL DEMANDS
Prolonged standing, walking, bending, lifting and climbing at various heights may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.