What are the responsibilities and job description for the Operations Manager position at Flow Control Group?
Company: Watermark ESP
About Us
Watermark is a manufacturer's representative for a wide range of products for the plumbing, HVAC, sewer, irrigation, and infrastructure markets. Headquartered in Indiana, with a location in Ashland, OH, we service the Midwest and Mid-Atlantic markets and help manufacturers distribute their products efficiently through progressive channel strategies. We also provide a range of services to channel partners, including contractors, engineers, and distributors to ensure their projects succeed with quality products yielding superior solutions.
Visit our Website: www.watermarkeps.com
Summary
This position will report directly to the General Manager. You will oversee, support and perform the functions necessary to ensure efficient daily operations. These operations mainly consist of customer service, warehousing, logistics and service. You will be involved with sales and service strategies, operating budgets, and marketing plans to grow the business and lead inside staff and operations. The role involves strategic planning, managing people, and improving processes.
Responsibilities
This position has direct supervisory responsibilities for inside and operational teams.
#watermarkeps
#FCG-L
#flowcontrolgroup #manycompaniesoneteam
Watermark operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.
Why Build a Career with Us?
Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80k courses.
Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
About Us
Watermark is a manufacturer's representative for a wide range of products for the plumbing, HVAC, sewer, irrigation, and infrastructure markets. Headquartered in Indiana, with a location in Ashland, OH, we service the Midwest and Mid-Atlantic markets and help manufacturers distribute their products efficiently through progressive channel strategies. We also provide a range of services to channel partners, including contractors, engineers, and distributors to ensure their projects succeed with quality products yielding superior solutions.
Visit our Website: www.watermarkeps.com
Summary
This position will report directly to the General Manager. You will oversee, support and perform the functions necessary to ensure efficient daily operations. These operations mainly consist of customer service, warehousing, logistics and service. You will be involved with sales and service strategies, operating budgets, and marketing plans to grow the business and lead inside staff and operations. The role involves strategic planning, managing people, and improving processes.
Responsibilities
- Oversee the daily operations, managing all aspects of business processes
- Ensure that the highest level of customer service, support, and technical expertise for our customers is available and consistent with all aspects of our position as the market leader.
- Develop and / or optimize business practices to improve performance, increase quality and ensure safe performance of our operations at the facility or in the field.
- Develop and execute operating strategies to drive growth for products and services.
- Ensure that operational expenses are aligned to revenues.
- Set goals for team members, clearly communicate expectations, and monitor performance using companywide systems such as performance management, talent management, etc.
- Foster an environment of collaboration amongst team members.
- Collaborate with sales to identify and unlock sales and profit opportunities.
- Manage and align service resources to match client needs while exceeding company objectives and goals.
- Develop employees’ capabilities through challenging assignments and coaching.
- Promote the proper use of and oversee the deployment of tools such as Pricing, FSM/CRM and Flow 360 that will be used across all IFC brands.
- Partner with cross-functional support teams in improving proprietary business tools and systems.
- Demonstrated leadership capabilities and ability to build successful teams
- Excellent decision making and creative problem-solving skills
- Strong organizational and communication skills.
- Ability to prioritize, perform under pressure and resolve conflicts
- Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
- Minimum 5 years leading, developing, and coaching teams with a deep understanding of distribution and its value proposition to the market
- Proven track record of building high-performance teams and establishing enduring relationships with customers and key suppliers to increase market share while increasing profitability
- Strong entrepreneurial spirit with an established contacts’ network
- Proficient computer and technical skills including working knowledge of CRM software solutions
This position has direct supervisory responsibilities for inside and operational teams.
#watermarkeps
#FCG-L
#flowcontrolgroup #manycompaniesoneteam
Watermark operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.
Why Build a Career with Us?
Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80k courses.
Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
