What are the responsibilities and job description for the Shop Technician position at Flow Control Group?
Company: Flow Control Group
About Us:
Flow Control Group (FCG) is a leading provider of fluid handling, process, and industrial automation solutions across North America. We are a 100% employee-owned organization made up of over 2,000 team members and 95 entrepreneurial brands—each empowered to think big, move fast, and bring innovative ideas to life. Our ownership mindset fuels a culture of pride, accountability, and exceptional customer service.
At FCG, we believe in the power of partnership and entrepreneurship. We work collaboratively across our brands to drive growth, unlock new opportunities, and deliver real impact for our customers. This unique model allows us to combine local expertise with national strength, creating a dynamic environment where creativity meets practicality.
Visit our website: https://flowcontrolgroup.com/
Summary
Liquid Handling Equipment, Inc. is seeking a dedicated Shop Shop Technician to join our team in the Knoxville, TN office. This role is critical for performing specialized repairs on Sundyne equipment and other pump lines represented by our company. The successful candidate will play a pivotal role in enabling our Knoxville office to achieve the Sundyne Authorized Service Center designation through excellence in repair services. This position involves both in-shop repairs and on-site customer engagements for equipment pickup. Additionally, the role includes responsibilities in shipping and receiving, with the opportunity for further specialization and growth within the company. Initial training will be conducted in Charlotte with experience with experienced team members, minimizing travel costs while maximizing skill development. This position is ideal for individuals with a strong background in pump repairs and a commitment to providing outstanding customer service.
Responsibilities
#manycompaniesoneteam
#FCGcareers
#flowcontrolgroup
#FCG-h
Why Build a Career with Us?
Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80k courses.
Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
About Us:
Flow Control Group (FCG) is a leading provider of fluid handling, process, and industrial automation solutions across North America. We are a 100% employee-owned organization made up of over 2,000 team members and 95 entrepreneurial brands—each empowered to think big, move fast, and bring innovative ideas to life. Our ownership mindset fuels a culture of pride, accountability, and exceptional customer service.
At FCG, we believe in the power of partnership and entrepreneurship. We work collaboratively across our brands to drive growth, unlock new opportunities, and deliver real impact for our customers. This unique model allows us to combine local expertise with national strength, creating a dynamic environment where creativity meets practicality.
Visit our website: https://flowcontrolgroup.com/
Summary
Liquid Handling Equipment, Inc. is seeking a dedicated Shop Shop Technician to join our team in the Knoxville, TN office. This role is critical for performing specialized repairs on Sundyne equipment and other pump lines represented by our company. The successful candidate will play a pivotal role in enabling our Knoxville office to achieve the Sundyne Authorized Service Center designation through excellence in repair services. This position involves both in-shop repairs and on-site customer engagements for equipment pickup. Additionally, the role includes responsibilities in shipping and receiving, with the opportunity for further specialization and growth within the company. Initial training will be conducted in Charlotte with experience with experienced team members, minimizing travel costs while maximizing skill development. This position is ideal for individuals with a strong background in pump repairs and a commitment to providing outstanding customer service.
Responsibilities
- Conduct in-shop repairs on Sundyne equipment and other pump lines, ensuring high-quality service and reliability.
- Participate in factory training to obtain necessary certifications and knowledge for equipment repair and service.
- Travel to customer sites within the Knoxville area for equipment pickup and assessment for repairs.
- Assist in shipping and receiving tasks alongside team members, with the potential to focus more on technical and customer service roles as the team expands.
- Undergo training in Charlotte with senior team members to gain comprehensive knowledge of vendor-specific repair processes.
- Maintain clear and effective communication with customers, providing updates on repair statuses and addressing any inquiries or concerns.
- Ensure adherence to safety protocols and standards in all repair and maintenance activities.
- Proven experience in pump repairs and maintenance, with a strong understanding of mechanical systems.
- Willingness to undergo factory training for Sundyne equipment and other pump lines represented by the company.
- Ability to travel to customer sites for equipment pickup and delivery.
- Capability to work collaboratively with the shipping and receiving department, demonstrating versatility and teamwork.
- Eagerness to learn and grow within the company, including participating in training sessions in Charlotte.
- Excellent interpersonal and communication skills for effective customer interactions.
- A commitment to safety, quality, and continuous improvement in all aspects of work.
#manycompaniesoneteam
#FCGcareers
#flowcontrolgroup
#FCG-h
Why Build a Career with Us?
Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80k courses.
Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.