What are the responsibilities and job description for the Inside Sales Representative position at Flow Control Group?
Company: Flow Control Group
About Us:
Flow Control Group (FCG) is a leading provider of fluid handling, process, and industrial automation solutions across North America. We are a 100% employee-owned organization made up of over 2,000 team members and 95 entrepreneurial brands—each empowered to think big, move fast, and bring innovative ideas to life. Our ownership mindset fuels a culture of pride, accountability, and exceptional customer service.
At FCG, we believe in the power of partnership and entrepreneurship. We work collaboratively across our brands to drive growth, unlock new opportunities, and deliver real impact for our customers. This unique model allows us to combine local expertise with national strength, creating a dynamic environment where creativity meets practicality.
Visit our website: https://flowcontrolgroup.com/
Summary
The Inside Sales Representative position at Liquid Handling Equipment, Inc. is a crucial interface between our customers and our sales and engineering teams. This role is focused on managing incoming sales inquiries, providing support and coordination for outside sales representatives and the engineering department, and ensuring the delivery of exceptional customer service. Responsibilities include handling incoming calls, preparing and delivering accurate equipment and service quotes, supporting the shipping and receiving department, and maintaining customer satisfaction through effective communication and problem-solving. This position offers an opportunity to engage directly with industry-leading liquid handling solutions in a dynamic, fast-paced environment, contributing significantly to the company’s sales efforts and customer relationship management without the need for cold calling.
Responsibilities
#manycompaniesoneteam
#FCGcareers
#flowcontrolgroup
Why Build a Career with Us?
Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80k courses.
Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
About Us:
Flow Control Group (FCG) is a leading provider of fluid handling, process, and industrial automation solutions across North America. We are a 100% employee-owned organization made up of over 2,000 team members and 95 entrepreneurial brands—each empowered to think big, move fast, and bring innovative ideas to life. Our ownership mindset fuels a culture of pride, accountability, and exceptional customer service.
At FCG, we believe in the power of partnership and entrepreneurship. We work collaboratively across our brands to drive growth, unlock new opportunities, and deliver real impact for our customers. This unique model allows us to combine local expertise with national strength, creating a dynamic environment where creativity meets practicality.
Visit our website: https://flowcontrolgroup.com/
Summary
The Inside Sales Representative position at Liquid Handling Equipment, Inc. is a crucial interface between our customers and our sales and engineering teams. This role is focused on managing incoming sales inquiries, providing support and coordination for outside sales representatives and the engineering department, and ensuring the delivery of exceptional customer service. Responsibilities include handling incoming calls, preparing and delivering accurate equipment and service quotes, supporting the shipping and receiving department, and maintaining customer satisfaction through effective communication and problem-solving. This position offers an opportunity to engage directly with industry-leading liquid handling solutions in a dynamic, fast-paced environment, contributing significantly to the company’s sales efforts and customer relationship management without the need for cold calling.
Responsibilities
- Handle incoming sales calls with the aim of fostering positive customer relationships and generating sales.
- Support outside sales representatives and the engineering department with administrative tasks, project coordination, and customer communication.
- Prepare and deliver accurate quotes for equipment and services to meet customer needs.
- Provide exceptional customer service, resolving queries and issues in a timely and professional manner.
- Collaborate with the team to identify and implement strategies for sales growth and customer satisfaction.
- Maintain up-to-date knowledge of company’s product lines and services as well as its competitive positioning.
- Ensure all sales activities are recorded in the company's operating system, maintaining accurate records and reports.
- Be willing to assist other departments like shipping and receiving accounts receivable when necessary.
- Bachelor’s degree or Mechanical Engineering degree.
- Excellent multitasking and organizational skills, capable of thriving in a high-paced environment.
- Strong self-motivation and the ability to work effectively under minimal supervision.
- Exceptional communication and interpersonal skills, with a talent for building relationships with customers and team members. Works well with others.
- Proficiency in Microsoft Office and Solid Works
- Demonstrated ability to learn and understand technical product information.
- A commitment to providing outstanding customer service and support.
#manycompaniesoneteam
#FCGcareers
#flowcontrolgroup
Why Build a Career with Us?
Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80k courses.
Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.