Desktop Support Technician

Overview
The Florida Sheriffs Risk Management Fund (FSRMF) is seeking a Desktop Support Technician to join our growing and dynamic FSRMF Team. The Desktop Support Technician is responsible for supporting the technical needs of the staff that serve our members. This position works with all business units, providing support and expertise, including but not limited to, desktop computer installation and deployment, application deployment and technical support, endpoint management using remote monitoring and management tools, account provisioning, process documentation, and user training. The Desktop Support Technician reports directly to the Director of Information Technology.

Responsibilities

• Install Operating System, application software and associated peripheral equipment on Desktops and Laptops issued to staff
• Support and Manage Windows Desktops using Remote Monitoring and Management (RMM) tools
• Deploy Operating System and application patches to desktop computers to maintain supportability and address security vulnerabilities
• Provision and manage user credentials across all business applications and services
• Diagnose and resolve technical issues with business applications installed on the Desktop, including (but not limited to) authentication, performance, appearance, deployment, upgrades, telemetry, configuration, training, and change management
• Provide training and support to end users for desktop and web applications utilized by staff to perform business functions
• Provide Training and guidance to internal staff on security best practices, including the identification of potential threats and indications of security compromises
• Provision Microsoft Office 365 applications and services
• Provision and support mobile devices issued to users, including application installation, updates, troubleshooting, and user support
• Securely decommission and wipe sensitive data from equipment that is being removed from service

Requirements

• A minimum of 3 years of experience in end-user support and managing desktop computer systems
• Experience in desktop computer systems administration, and managing the security and availability of associated services
• Exceptional analytical and conceptual thinking skills
• Demonstrated competency in Microsoft Windows, Office and desktop application management

Preferences

• A bachelor’s degree (or comparable industry certifications) related to information systems
• Excellent planning, organizational, and time management skills
• Presentation and training skills

Other

• The candidate offered this position will be required to submit to a background investigation
• Ability to work onsite during business hours at the FSRMF office
• Must have valid Florida Driver’s License
• Ability to work remotely as required
• Ability to physically lift 50 lbs. and sufficient agility to install computer equipment

Salary/Benefits

The salary range for this position is $60,000 - $70,000 and is based on the candidate’s experience. The Florida Sheriffs Risk Management Fund is an innovative growing agency with an in-house collaborative/synergistic work environment. Stronger together, we provide innovative risk management resources and advocate for those who serve and protect the public. We offer competitive pay, health, dental, life, and disability insurance, educational assistance, retirement savings plan as well as parental paid leave. As the leading governmental risk pool of choice, we are looking for others who would like to join our growing team.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Continuing education credits
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $60,000 - $70,000