What are the responsibilities and job description for the Customer Support Technician position at cooksys?
Launch Your Career with Cook Systems
Since 1990, Cook Systems—a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent.
At Cook, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off!
Summary: We are seeking a dedicated and proactive Tier I Support Specialist to provide software and hardware support. In this entry-level role, you will diagnose and resolve issues using established procedures and escalate complex problems to higher-level technical support when necessary. Your primary goal will be to assist in resolving application, hardware, and software problems efficiently.
Responsibilities:
- Provide Tier I support for software and hardware issues.
- Diagnose and resolve problems using documented procedures and checklists.
- Enter call data into a tracking system accurately and promptly.
- Escalate unresolved issues to higher-level technical support professionals.
- Assist in the resolution of application, hardware, and software problems.
- Work under the general direction of more senior customer service representatives, supervisors, or managers.
Qualifications:
- Associate’s or Bachelor’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or a related field, or equivalent work experience.
- 0 to 1 year of IT work experience in computer systems or support.
- Demonstrated working knowledge of basic hardware and software products.
- Strong problem-solving and troubleshooting skills.
- Ability to function independently under general supervision.
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Why Work with Us
At Cook Systems, we don’t just offer jobs—we build futures. Our people are at the heart of everything we do, and we’re committed to supporting you with benefits that deliver real security, flexibility, and growth from day one.
- Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation’s largest provider networks, you’ll have quality care wherever life takes you.
- Peace of Mind: Protect what matters most with life, critical illness, and accident insurance through Unum—because your family’s security matters.
- Flexibility for Life: Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.
- Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you’re never caught off guard.
- Your Future Starts Now: Build your future with our 401(k) plan through The Standard. You’re eligible after just six months—because long-term success deserves a strong foundation.
At Cook Systems, you’re not just an employee—you’re part of a team that values ideas, celebrates results, and grows together. Here, your impact is visible, your contributions are valued, and your career has room to thrive. Ready to be part of something bigger? Let’s build the future together at Cook Systems.
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