What are the responsibilities and job description for the Customer Support Technician position at SMART TECH SKILLS LLC?
Benefits:
- Competitive salary
Location:
Onsite: Boca Raton, Florida
Experience Level: Entry to Intermediate (0-1 Years)
Onsite: Boca Raton, Florida
Experience Level: Entry to Intermediate (0-1 Years)
Position Summary
The IT Support Technician provides frontline technical support for enterprise hardware, software, mobile devices, printers, audiovisual systems, and end-user technologies. This role is responsible for delivering exceptional customer service, troubleshooting technical issues, supporting IT asset management, and maintaining enterprise technology resources.
The ideal candidate is customer-focused, technically curious, and eager to learn while supporting users in a fast-paced enterprise environment.
Key Responsibilities
- Install, configure, and support:
- Desktop and laptop computers
- Mobile devices
- Printers and scanners
- Software applications
- Windows operating systems
- Provide in-person and remote technical support to end users.
- Troubleshoot hardware, software, and connectivity issues.
- Monitor and maintain systems using:
- Active Directory
- Microsoft Endpoint Configuration Manager (MECM/SCCM)
- Support audiovisual and video conferencing technologies.
- Assist with Microsoft Teams, Zoom, and other virtual meeting solutions.
- Track and manage IT assets and inventory.
- Create and maintain technical documentation and support records.
- Escalate issues when necessary and follow established support procedures.
- Assist with technology deployments, upgrades, and infrastructure projects.
- Travel to remote locations as needed for support activities.
- Participate in after-hours and on-call support rotations.
- Maintain a high level of customer service and communication throughout issue resolution.
Required Qualifications:
- High School Diploma or equivalent.
- 0-1 year of IT support experience.
- Basic understanding of:
- Computer Hardware
- Windows 10/11
- Microsoft Office 365
- Networking Fundamentals
- Mobile Devices
- Strong troubleshooting and problem-solving skills.
- Ability to learn new technologies quickly.
- Strong communication and customer service skills.
- Ability to work independently and as part of a team.
- Ability to lift up to 50 pounds.
Preferred Qualifications:
- Associate's Degree or IT-related education.
- Experience supporting enterprise environments.
- Experience with:
- Active Directory
- MECM / SCCM
- ServiceNow
- Microsoft Teams
- Zoom
- GoTo Meeting
- Experience supporting audiovisual technologies and conference room equipment.
- Knowledge of Microsoft Teams Rooms devices.
Core Skills:
- Desktop Support
- Help Desk Support
- Tier 1 Technical Support
- Windows 10/11
- Microsoft 365
- Outlook
- Teams
- Active Directory
- MECM / SCCM
- Hardware Troubleshooting
- Software Installation
- Mobile Device Support
- Printer Support
- Asset Management
- Video Conferencing Support
- Customer Service
- Technical Documentation
Salary : $35,298 - $47,861