What are the responsibilities and job description for the IT Operations Support Technician position at Inside Higher Ed?
Job Title: IT Operations Support Technician
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 61998
Department
This position is within FSU’s Department of Northwest Regional Data Center - State Data Center (NWRDC-SDC)
Responsibilities
The IT Operations Support Technician establishes schedules for computer runs and initiates and monitors the running of computer jobs through automated production software. Controls the correction and restart of computer jobs through the use of automated production software. Supports mainframe/server scheduler changes and performs QA on any program changes prior to deployment into the production systems. Identifies problems and takes appropriate action in order to ensure timely and error-free service to NWRDC's customers.
Facilitate/perform job implementation and flow modification using automated tools. Create and maintain specialized software calendars and run day requirements to effectively automate the execution of batch cycles. Initiate and verify the successful completion of production cycles through the use of standard enterprise tools. Cross train colleagues in methods for performing an effective and efficient job across multi-systems or platforms to include best automation practices. Participates in setting automated workload scheduling and code migration utilizing change management policies to ensure production consistency and accuracy are reached at the initial setup and database levels.
This position establishes schedules for computer runs and initiates and monitors the running of computer jobs through the use of automated production software. Controls the correction and restart of computer jobs through the use of automated production software. Supports mainframe/server scheduler changes and performs QA on any program changes before deployment into the production systems. Identifies problems and takes appropriate action in order to ensure timely and error free service to NWRDC's customers.
Assist with the consolidation of technical data processing information from a variety of automated sources into daily and weekend schedules for production cycles on multiple systems and platforms. Coordinates and participates in production implementations, upgrades, and testing of automated workload scheduling software and code migration products or systems events. Communicates on a regular basis with NWRDC subsection team members, system programmers, applications developers, and end-user offices.
Responsible for creating/submitting production reports to management. Maintains and follows technical procedures.
Participates in approved professional development opportunities per NWRDC's policy. Professional development and training is defined as learning undertaken by the employee to maintain and advance their skills, knowledge and competencies, specifically as they relate and add value to the job and workplace.
NWRDC provides support for a wide range of state and local government, as well as K-20 organizations across the State of Florida. These organizations are dependent on NWRDC in order to accomplish their missions. This requires NWRDC to maintain services 24x7, even during times of crisis or emergency. As such, all NWRDC staff are considered essential staff for operations of the State of Florida.
Qualifications
High school diploma or equivalency and three years' experience or a combination of post high school education and experience equal to three years.
Preferred Qualifications
Three years minimum data center/job scheduling experience.
Helpful
Who is an ideal candidate for this position?
Individual should be a self-starter, willing to work Monday – Friday 7:00am – 4:00pm. Willing to work holidays and emergencies (off-shifts) when necessary, (These may occur at any time you are not scheduled to work). Individual should have at least three years minimum data center/job scheduling experience. Report to duty during a natural disaster such as a hurricane, flood, or other emergencies.
What is a typical day in this position?
The individual in this position will establish schedules for computer runs utilizing automated production software through the use of automated production software. This area supports mainframe/server scheduler changes an performs QA on any program changes prior to deployment into the production systems.
What can I expect in the first 60-90 days?
Individual will be provided a 16 week training program.
University Information
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!
Learn more about our university and campuses.
FSU Total Rewards
FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.
How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Veterans' Preference
Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.
IMPORTANT: To claim Veterans' Preference, select “yes” to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.
Click the links for eligibility information and required documentation, or call FSU Human Resources at (850) 644-6034.
Considerations
This is an USPS (University Support Personnel System) position.
This position requires successful completion of a criminal history background check. As required by U.S. Justice Department, CJIS level Background Checks shall be conducted for positions with access to Criminal Justice Information.
Monday – Friday 7:00am – 4:00pm. Willing to work holidays and emergencies (off-shifts) when necessary, (These may occur at anytime you are not scheduled to work).
This position is eligible for on-call pay additive.
This position is being re-advertised. Previous applicants need not apply.
Equal Employment Opportunity
FSU is an Equal Employment Opportunity Employer.
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 61998
Department
This position is within FSU’s Department of Northwest Regional Data Center - State Data Center (NWRDC-SDC)
Responsibilities
The IT Operations Support Technician establishes schedules for computer runs and initiates and monitors the running of computer jobs through automated production software. Controls the correction and restart of computer jobs through the use of automated production software. Supports mainframe/server scheduler changes and performs QA on any program changes prior to deployment into the production systems. Identifies problems and takes appropriate action in order to ensure timely and error-free service to NWRDC's customers.
Facilitate/perform job implementation and flow modification using automated tools. Create and maintain specialized software calendars and run day requirements to effectively automate the execution of batch cycles. Initiate and verify the successful completion of production cycles through the use of standard enterprise tools. Cross train colleagues in methods for performing an effective and efficient job across multi-systems or platforms to include best automation practices. Participates in setting automated workload scheduling and code migration utilizing change management policies to ensure production consistency and accuracy are reached at the initial setup and database levels.
This position establishes schedules for computer runs and initiates and monitors the running of computer jobs through the use of automated production software. Controls the correction and restart of computer jobs through the use of automated production software. Supports mainframe/server scheduler changes and performs QA on any program changes before deployment into the production systems. Identifies problems and takes appropriate action in order to ensure timely and error free service to NWRDC's customers.
Assist with the consolidation of technical data processing information from a variety of automated sources into daily and weekend schedules for production cycles on multiple systems and platforms. Coordinates and participates in production implementations, upgrades, and testing of automated workload scheduling software and code migration products or systems events. Communicates on a regular basis with NWRDC subsection team members, system programmers, applications developers, and end-user offices.
Responsible for creating/submitting production reports to management. Maintains and follows technical procedures.
Participates in approved professional development opportunities per NWRDC's policy. Professional development and training is defined as learning undertaken by the employee to maintain and advance their skills, knowledge and competencies, specifically as they relate and add value to the job and workplace.
NWRDC provides support for a wide range of state and local government, as well as K-20 organizations across the State of Florida. These organizations are dependent on NWRDC in order to accomplish their missions. This requires NWRDC to maintain services 24x7, even during times of crisis or emergency. As such, all NWRDC staff are considered essential staff for operations of the State of Florida.
Qualifications
High school diploma or equivalency and three years' experience or a combination of post high school education and experience equal to three years.
Preferred Qualifications
Three years minimum data center/job scheduling experience.
Helpful
Who is an ideal candidate for this position?
Individual should be a self-starter, willing to work Monday – Friday 7:00am – 4:00pm. Willing to work holidays and emergencies (off-shifts) when necessary, (These may occur at any time you are not scheduled to work). Individual should have at least three years minimum data center/job scheduling experience. Report to duty during a natural disaster such as a hurricane, flood, or other emergencies.
What is a typical day in this position?
The individual in this position will establish schedules for computer runs utilizing automated production software through the use of automated production software. This area supports mainframe/server scheduler changes an performs QA on any program changes prior to deployment into the production systems.
What can I expect in the first 60-90 days?
Individual will be provided a 16 week training program.
University Information
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!
Learn more about our university and campuses.
FSU Total Rewards
FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.
How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Veterans' Preference
Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.
IMPORTANT: To claim Veterans' Preference, select “yes” to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.
Click the links for eligibility information and required documentation, or call FSU Human Resources at (850) 644-6034.
Considerations
This is an USPS (University Support Personnel System) position.
This position requires successful completion of a criminal history background check. As required by U.S. Justice Department, CJIS level Background Checks shall be conducted for positions with access to Criminal Justice Information.
Monday – Friday 7:00am – 4:00pm. Willing to work holidays and emergencies (off-shifts) when necessary, (These may occur at anytime you are not scheduled to work).
This position is eligible for on-call pay additive.
This position is being re-advertised. Previous applicants need not apply.
Equal Employment Opportunity
FSU is an Equal Employment Opportunity Employer.