What are the responsibilities and job description for the Coordinator, Ticket Operations position at Florida Atlantic University?
For more information on everything FAU has to offer, please visit
www.fau.edu/jobs
.
Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.
Position Summary:
Florida Atlantic University is seeking a Coordinator, Ticket Operations. - Boca Raton, FL.
Summary of responsibilities:
- Manage all Ticket Operations with hiring, training, and supervision of part-time ticket office staff. This includes all policies and procedures regarding public relations, operational goals, accounting standards, and computer operations.
- Assist the Operations for all ticketed FAU Sporting events and other special events as assigned. Serve as the primary lead for women’s basketball and baseball gameday operations.
- Work hand in hand with our business office team to balance all revenues and expenditures.
- Assist Director of Ticket Office in creating and implementing ticket office policies and procedures following university and NCAA audit guidelines and Florida law
- Prepares reports for revenue in sales generated by the Ticket Operations Office.
- Enforces ticket office policies and procedures following university and NCAA audit guidelines and Florida law. These procedures include locating established booster seating, setting season ticket prices, administering comp ticket programs, reconciling game day events, depositing ticket revenue, and building stadium and facility manifests.
- Assists with the season ticket renewal process for all ticketed events.
- Assign season ticket seating locations for FAU Athletic events. This includes home and away games, any post-season tournaments, and outside events.
- Manage game day operations of selected FAU athletic events and provide assistance in other assigned sports, including post-game summaries, attendance, and sales reports.
- Provide exceptional customer service to all constituents through inbound calls, emails, and day-of-game sales.
- Interprets all guidelines regarding NCAA rules and regulations concerning ticket sales and distribution, including complimentary tickets for prospective student-athletes. Responsible for advising staff members on these procedures.
- Communicate with the Conference on ticket distributions for any regular or postseason events.
FAU Benefits and Perks
If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:
- Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
- State retirement options including tax-deferred annuities and Roth 403(b) plans.
- State employeesPublic Service Loan Forgiveness (PSLF)program.
- Sick Leave Pool Program.
- Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
- Paid Community Engagement Volunteer Service Day
- Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).
For details on FAU's amazing offers visit us at
https://www.fau.edu/hr/benefits/index.php
Explore Living in Palm Beach County
The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here:
Discover Housing Resources in Palm Beach County | BDB
Minimum Qualifications:
Master's degree from an accredited institution in an appropriate area of specialization; or bachelor's degree from an accredited institution in an appropriate area of specialization and two (2) years of appropriate experience required.
Salary:
$39,000 per year.AMP Exempt
College or Department:
University Athletics
Location:
Boca Raton
Work Days and Hours:
Monday - Friday, 8:00 a.m. - 5:00 p.m. Occasional evenings and weekends required.
Application Deadline:
2025-10-13
Special Instructions to Applicant:
APPLICATION DOCUMENTS REQUIRED:Resume
OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.
REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at accommodate@fau.edu. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.
Salary : $39,000
