Warehouse and Sales

Summary/objective 

The Warehouse/Retail employee is responsible for providing excellent customer service at all times, while performing a full range of duties, from customer service to warehouse duties.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Providing excellent customer service while greeting guests and guiding them through the selection process. 
• Check samples out, and/or schedule measures using the correct methods and procedures for optimal outcomes and tracking purposes.
• Work with estimators to develop accurate bids and follow up with customers using the recommended follow-up procedures to close the sale.
• Order entry, including assigning product to available inventory as available, or initiating special orders as needed, then setting appropriate transfer dates.
• Maintain a clean and organized sales area, showroom, warehouse, and property, including but not limited to floors, dusting, sample inventories, restrooms, placing price tags as needed, etc.
• Responsible for loading customers’ flooring purchases either by forklift or by hand, as needed.  
• Offload and receive product into the inventory system, then call/email customers in a timely manner upon its arrival.
• Complete pick up and receive paperwork accurately, and tag products and pallets accordingly.
• Store maintenance and cleaning, including maintaining an organized and clean warehouse, showroom, and property. 

Competencies

• Client Service - Responds to the clients and anticipates their needs
• Conflict Resolution - Works to resolve differences and maintain work relationships
• Decision Making - Makes decisions and takes responsibility for them
• Ethics - Fosters a diverse and respectful workplace
• Even Temperament - Controls emotions without retaliating against negative behavior
• Excellent Communication - Uses language effectively to gather information and facilitate an exchange of ideas
• Flexibility - Adapts to changes while remaining focused on goals, applies knowledge to new circumstances
• Initiative - Remains proactive when suggesting improvements and solving problems
• Interpersonal Relations - Exhibits respect and understanding of others to maintain professional relationships
• Persuasive Communication - Displays verbal and written communication that influences others
• Problem Solving - Solves problems while ensuring rules and directives are followed
• Punctuality – Arrives on time and works the full schedule

Supervisory responsibilities        none

Work environment          Retail, store environment, working in a warehouse, subject to varying temperatures, including heat and cold

Physical demands

• Must be able to lift up to 25-50 pounds repeatedly 
• Repetitive movement of hands and fingers – typing and/or writing
• Occasional standing, walking, stooping, kneeling, or crouching
• Reach with hands and arms
• Talk and hear

Travel required               Occasionally between stores (mileage reimbursement available)

Required education and experience

• High School Diploma, GED, or equivalent
• Customer Service experience 
• Sales experience
• Computer literate 

Preferred education and experience

• Knowledge of Rollmaster
• Bi-lingual