Project Coordinator EBS

Summary/objective 

Coordinate material installations between customers and Installers. 

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. 

• Provide excellent customer service while communicating with customers over the phone and in writing.
• Act as a liaison between multiple parties to bring an installation to completion. 
• Collaborate with installers, estimators, and other company personnel to ensure a positive customer experience.
• Review customer contracts for accuracy.  
• Schedule installations with customers and assign installers to perform the installation.  
• Maintain installer calendars through the system.
• Prepare necessary paperwork.  
• Keep detailed notes throughout the entire installation process, from start to finish.
• Transfer materials from location to location as needed for installations.  
• Review the assigned materials before providing pick tickets to ensure that inventory is assigned as needed.  
• Follow up with Purchasing where applicable when waiting for materials to arrive for the scheduled installation date.
• Confirm installation completion with installers and adjust JSTATs to ensure Accounting collects the balance due from customers. 
• Handle customer concerns, repairs, and claims as necessary.

Competencies 

• Analytical Thinking - Applies logic to solve problems and get the job done
• Client Service - Responds to the clients and anticipates their needs
• Conflict Resolution - Works to resolve differences and maintain work relationships
• Decision Making - Makes decisions and takes responsibility for them
• Ethics - Fosters a diverse and respectful workplace
• Even Temperament - Controls emotions without retaliating against negative behavior
• Excellent Communication - Uses language effectively to gather information and facilitate an exchange of ideas
• Flexibility - Adapts to changes while remaining focused on goals, applies knowledge to new circumstances
• Initiative - Remains proactive when suggesting improvements and solving problems
• Interpersonal Relations - Exhibits respect and understanding of others to maintain professional relationships
• Persuasive Communication - Displays verbal and written communication that influences others
• Problem Solving - Solves problems while ensuring rules and directives are followed
• Project Management - Brings together every component of a project, including resources or planning, that is needed to complete it in a timely manner.

Supervisory responsibilities:      None

Work environment:                      Office environment, temperature-controlled

Work Location:                              Modest, CA, or other location as required

Physical demands:                        Repetitive movement of hands and fingers 

                             Typing and/or writing, talking, and hearing.

Travel required:                             None 

Required education and experience:

• High School Diploma, GED, or equivalent
• Customer Service Experience
• Experience in scheduling or event planning
• Google Suite or Microsoft Office
• Computer literate
• Able to work independently 
• Natural problem solver

Preferred education and experience

• Rollmaster experience