What are the responsibilities and job description for the Shift Supervisor position at FLIS Management?
The Shift Supervisor directs team, ensures excellent customer service and operations execution during assigned shifts. The Shift Supervisor is responsible for restaurant operations during assigned shifts when management is not present.
PRINCIPAL RESPONSIBILITIES AND ACTIVITIES:
Leads Shift Operations: Directs efficient and accurate preparation and sale of products for prompt customer delivery within the established speed of service guidelines.
- Provides production direction to team in a clear and concise way.
- Demonstrates patience and a positive attitude with team while delegating tasks and giving instructions.
Leads Customer Service: Motivates team members to exceed customer expectations with food and friendly service in clean surroundings.
- Makes a professional impression on customers and team through positive, courteous, and friendly attitude.
- Resolves customer feedback and customer complaints in a timely, friendly and professional manner.
- Demonstrates flexibility to meet different team needs to ensure quality food and good service in a clean environment.
Builds Team Talent: Directs, trains and motivates team members during shift on each of the workstations as needed to enhance restaurant results.
- Delegates work to team members in a way that encourages them to work together during shift to ensure the restaurant operates efficiently.
- Assists in training team members on workstations and making them feel their contributions are valuable.
- Sets challenging goals for self and team during shift and ensures accountability.
- Seeks understanding of employment laws and policies and welcomes new responsibilities in training team members.
- May direct supervised employees to clock out to maintain good order and discipline.
Assists with Restaurant Compliance: Adheres to compliance of government regulations, food safety, security policy, cash policies, operations and policies and procedures relating to all activities in the restaurant during the shift.
- Directs team members to do what it takes to maintain restaurant and equipment cleanliness and sanitation standards.
- Takes initiative to immediately report violations of safety, sanitation or security policies to restaurant management and perform short-term solutions.
- Motivates team members to comply with all policies and procedures and to maintain a safe and secure environment for customers and other team members.
- Demonstrates to restaurant management that he/she can be relied upon to maintain compliance during shift.
Shift Control Execution: Follows cash control/security and inventory procedures.
- Reconciles deposits, execute cash management and identify cash shortages and overages during shift
- Execute inventory management for assigned shift.
Note: Activities Outside Shift Supervisor Scope:
Minimum Qualifications:
Critical Relationships:
Potential Career Path Next Steps: