Hourly Manager

PRINCIPAL RESPONSIBILITIES AND ACTIVITIES:

Leads Shift Operations: Directs efficient and accurate preparation and sale of products for prompt customer delivery within the established speed of service guidelines.

• Provides production direction to team in a clear and concise way.
• Sets an example for team by working hard to implement shift plan and ensure swift and smooth production.
• Identifies and resolves bottlenecks in food preparation and order delivery to increase speed of service.
• Demonstrates patience and a positive attitude with team while delegating tasks and giving instructions.

Leads Customer Service: Motivates team members to exceed customer expectations with food and friendly service in clean surroundings.

• Makes a professional impression on customers and team through positive, courteous, and friendly attitude.
• Resolves customer feedback and customer complaints in a timely, friendly and professional manner.
• Demonstrates flexibility to meet different team needs to ensure quality food and good service in a clean environment.

Builds Team Talent: Directs, trains and motivates team members during shift on each of the workstations as needed to enhance restaurant results.

• Delegates work to team members in a way that encourages them to work together during shift to ensure the restaurant operates efficiently.
• Assists in training team members on workstations and making them feel their contributions are valuable.
• Sets challenging goals for self and team during shift and ensures accountability.
• Seeks understanding of employment laws and policies and welcomes new responsibilities in training team members.
• Maintains order and discipline among employees supervised. Hourly Managers may send employees home until formal counseling can be conducted by the General Manager.

Assists with Restaurant Compliance: Adheres to compliance of government regulations, food safety, security policy, cash policies, operations and policies and procedures relating to all activities in the restaurant during the shift.

• Directs team members to do what it takes to maintain restaurant and equipment cleanliness and sanitation standards.
• Takes initiative to immediately report violations of safety, sanitation or security policies to restaurant management and perform short-term solutions.
• Motivates team members to comply with all policies and procedures and to maintain a safe and secure environment for customers and other team members.
• Demonstrates to restaurant management that he/she can be relied upon to maintain compliance during shift.

Assists with Profit and Loss Management: Follows cash control/security and inventory procedures.

• Reconciles deposits, execute cash management and identifies cash shortages and overages during shifts.
• Execute inventory management for assigned shift.
• Seeks knowledge and coaching from others to increase understanding of restaurant financial controls.

Note: Activities Outside Hourly Managers Scope:

Minimum Qualifications:

Critical Relationships:

Potential Career Path Next Steps