General Manager

Leads Operations Excellence: Directs efficient and accurate preparation of products for prompt customer delivery within the established speed of service guidelines.

• Provides production direction to team in a clear, concise and positive way and coaches others to achieve operations success.
• Sets an example for team by working hard to implement shift plan and ensure swift and smooth production.

• Demonstrates patience and a positive attitude with team while delegating tasks and giving instructions.
• Monitors operational programs, processes and metrics (REV/EcoSure) to identify restaurant issues; Involves management team in resolving operational challenges.

Leads Customer Service: Motivates and directs team members, shift supervisors and assistant managers to do what it takes to exceed customer expectations with food and friendly service in clean surroundings.

• Makes a professional impression on customers and team through positive, courteous, and friendly attitude and proactive interaction to seek feedback on customer experience.
• Resolves customer complaints in a timely, friendly and professional manner.
• Directs team to take pride in the details of delivering quality food and good service in a clean environment.
• Demonstrates flexibility to meet different team needs to ensure quality food and good service in a clean environment.
• Identifies local strategies to market the restaurant and promote restaurant involvement in the community.

Builds Team Talent: Provides coaching and feedback to team and managers on team stations, BK products and policies, Company processes and policies; leads restaurant management team in recruiting, selecting, hiring and retaining effective team talent.

• Delegates work to team members in a way that encourages them to work together during shift to ensure the restaurant operates efficiently.
• Coaches team members on team stations and making them feel their contributions are valuable.
• Review restaurants operational and financial goals and results. Set challenging goals for self and team.
• Coaches management team with knowledge of employment laws and policies and delegates responsibilities in building team talent.
• Leads the development and implementation of strategies to identify/hire/promote/orientate effective team talent; assists DM with management recruitment and selection.
• Identifies effective team members who are “at-risk-of-departing” and takes appropriate action for retention.
• Maintain order and discipline among employees supervised, including reprimands, suspensions and employment termination.

Manages Restaurant Profit: Assumes full accountability for the restaurant profit and loss management by implementing cash control/security procedures; maintaining inventory; managing labor; and reviewing financial report analysis to enhance restaurant results.

• Optimizes profit and loss by ensuring proper scheduling and positioning of team and management.
• Oversees the forecasting, ordering, accounting and maintaining of restaurant product and supply inventories.
• Coaches team to effectively implement marketing/sales strategies (i.e., up selling tickets).
• Seeks best practices from others to enhance use of restaurant financial controls and efficient operations.
• Coaches management team to identify new ways to enhance restaurant profit and loss and labor management.
• Removes performance barriers and seek resources for team and restaurant to perform well.

Ensures Restaurant Compliance: Enforces compliance of government regulations, employment law, food safety, security policies, operations policies and procedures relating to all restaurant activities across all shifts.

• Directs the team to maintain restaurant and equipment cleanliness and sanitation standards.
• Takes initiative to immediately act on violations of safety, sanitation or security policies by reporting violations to DM and performing appropriate damage control; and identifying long-term prevention measures.
• Motivates and educates team members to maintain a safe and secure environment for customers and other team members
• Shows DM that he/she can be relied upon to maintain restaurant compliance.
• Works with restaurant management to identify indicators of compliance issues across shifts; Leads restaurant audits

MINIMUM QUALIFICATIONS:

CRITICAL RELATIONSHIPS:

POTENTIAL CAREER PATH NEXT STEPS: