What are the responsibilities and job description for the Sales Support Specialist position at FlexTG?
Description
Company Overview
At FlexTG, we transform the way businesses manage their print environments. As a brand-neutral leader with a nationwide footprint, FlexTG delivers tailored managed print services to organizations of all sizes. Our proprietary technology sets us apart—helping clients streamline operations, reduce costs, and stay ahead in a rapidly changing world. Join a company that values innovation, flexibility, and making a real impact.
Position Summary
This position reports to the Manager, Sales Support and includes clerical and administrative duties to help support sales acquisition and management efforts. You will have a direct impact on accounts, build relationships and understand the needs of the customer to provide total satisfaction with customers, freeing up Account Executives to spend more time in the field. This position will also be the liaison between the Account Executives and other functional teams, such as Leasing, Order Coordination, Accounting, Finance, Logistics and Billing.
Essential Functions and Responsibilities
- Prepares sales proposals, quotations and cost analyses
- Prepares quarterly reviews
- Assists with research for customer deals such as requesting lease buyouts and obtaining return authorizations
- Works with other functional teams to complete customer required documentation such as new vendor forms, tax and banking information, etc.
- Acts as first tier of communication for customer requests directed to Account Executives such as issues with service calls, supply orders, billing, etc.
- Completes and audits deal paperwork prior to submission to Sales Finance
- Ensures new customers and devices are set up for FM Audit auto-ship/auto-meter
- Augments customer relationship building
- Takes action to resolve and respond to all issues in a timely manner via phone and email.
- Assists Account Executives with on-site account assessments at customer locations.
- Other duties as assigned
Qualifications and Experience
- Excellent customer service skills & well-developed sense of urgency
- Exceptional oral & written communication skills
- Strong organizational and time management skills
- Ability to work independently with minimum supervision
- Excellent decision-making & multi-tasking skills
- Work well in high-pressure situations and adapt easily to changing priorities
- Communicate and interact easily with team members of all organizational levels
- Follow the policies and procedures set forth by Local Management and FTG
- Intermediate computer knowledge* MS Office (Microsoft Word, Excel, PowerPoint, Outlook)
- Knowledge of eAutomate
- Must be available to work between 7a-5p Monday-Friday, Pacific Standard Time
- Must be able to travel overnight, drive long distances and travel via airplane
- Have the ability to travel 25% of the time
Supervisory Responsibilities
This position has no supervisory responsibilities.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The physical requirements for performing the essential functions of this position require the employee to be able to:
- Sit, stand, kneel, walk and reach
- Hear well enough to communicate with others
- Read a computer screen and written material
- Write, type and use phone system
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Work Environment
Good working environment with the absence of disagreeable conditions. The noise level in the work environment is usually moderate.
Benefits
- Medical / Dental / Vision and 401K
- To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills
FlexTG is committed to providing equal employment opportunities for all applicants and associates. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.