What are the responsibilities and job description for the Records Maintenance Clerk position at FlexTG?
Description
Records Maintenance Clerk
About FlexTG
FlexTG is the largest Brand-Neutral Managed Print Services provider with an industry-leading nationwide footprint. We are service and solutions professionals, providing support to clients of all sizes and industries from coast to coast. Our vast support network and unique proprietary technology make us more than Best-in-Class—we’re in a class of our own.
Location & Work Arrangement
100% in-office position in Mesa, AZ.
Position Summary
Flex Technology Group is seeking a detail-oriented and organized Records Maintenance Clerk to support our Order Management team during customer onboarding and refreshing initiatives. In this role, you will manage customer and equipment records, coordinate ID tag distribution, and ensure data accuracy across systems. This position plays a key role in maintaining data integrity, supporting operational efficiency, and upholding internal processes and standards.
Key Responsibilities
- Maintain accurate and timely entry of customer, equipment, and contract records within the E-Automate system
- Assign, track, and manage mailing of ID tags for customer documentation
- Coordinate shipping logistics and communicate tracking details with internal and external stakeholders
- Draft and edit customer-facing tag letters with attention to detail and accuracy
- Maintain organized and up-to-date documentation and records
- Monitor and replenish ID tag inventory, ensuring availability and proper organization
- Place orders for ID tags through approved vendors as needed
- Participate in New Customer Rollout meetings to support onboarding efforts
- Monitor and manage tickets in ServiceNow, ensuring adherence to SLAs and timely resolution
- Support standardization efforts related to naming conventions, processes, and record creation policies
Minimum Qualifications
- High School Diploma or GED required
- Basic proficiency in Microsoft Office Suite (Excel, Word)
- Strong attention to detail with a focus on accuracy
- Ability to work effectively in a team environment
- Strong problem-solving and investigative skills
- Effective communication and customer service skills
- Prior office experience (e.g., mailroom, office services, or administrative support)
Preferred Qualifications
- 1 year of experience with E-Automate or similar systems
- 1 year of relevant industry experience
- Some college coursework or equivalent professional experience
- Intermediate proficiency in Microsoft Office Suite
Additional Requirements
Employment is contingent upon the successful completion of a background check and drug screening.
EEO Statement
FlexTG provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.