What are the responsibilities and job description for the Printer and Copier Set-up Technician position at FlexTG?
Description
Printer and Copier Set-up Technician
At FlexTG, we transform the way businesses manage their print environments. As a brand-neutral leader with a nationwide footprint, FlexTG delivers tailored managed print services to organizations of all sizes. Our proprietary technology sets us apart—helping clients streamline operations, reduce costs, and stay ahead in a rapidly changing world. Join a company that values innovation, flexibility, and making a real impact.
We are hiring in the Philadelphia, PA; Newark, NJ; Baltimore, MD; Boston, MA; Atlanta, GA; or Cincinnati, OH areas. In this role, you will be expected to travel up to 75% of the time nationally. Get your Frequent Flyer Mile numbers ready!
As a part of this team, you will go on-site to our clients’ business locations to perform the following services:
- Assist with new customer onboarding, which includes tagging, inspecting, and cleaning each customer-owned printing/copying device
- Responsible for the diagnosis of current customer equipment; identify parts needed and determine the device's field reliability
- Reset maintenance count and pull configuration information
- Record all specific pertinent information about devices
- Inspect basic parts (check rollers, check print quality, paper trays, etc)
- Order any necessary high-mortality parts (if not on hand) to maintain the manufacturer's specifications
- Mark the location of the device on the map if available, using Proper ID tags
- Take before and after pictures on the company phone if the printer is exceptionally dirty or broken
To be this technical ninja for our team, you should have:
- Excellent customer service skills and comfortable talking with all levels of client end-users
- Ideally, a background in printer repair or some type of experience displaying technical competency
- Willing to travel up to 75% out of state, and the ability to travel on short notice is required
- Must have a reliable car to be used for local travel in your Metro area – must be 21 years of age with a clean driving record
- Ability to work independently with hustle and urgency
- Time management & organization skills are required in this role
- Problem Solving – you are experienced and able to gather information to solve problems
- Must be able to lift and/or move up to 50 pounds, walk up and down stairs, bend down, stoop, kneel, crouch, crawl, and work at floor level, and walk long distances
FlexTG provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.