Lease Return Administrator

Description

Company Overview
At FlexTG, we transform the way businesses manage their print environments. As a brand-neutral leader with a nationwide footprint, FlexTG delivers tailored managed print services to organizations of all sizes. Our proprietary technology sets us apart—helping clients streamline operations, reduce costs, and stay ahead in a rapidly changing world. Join a company that values innovation, flexibility, and making a real impact.

Position Summary

The Lease Return Administrator owns the accuracy, completeness, and audit-readiness of all lease return and delivery records across the organization. This role manages asset-level data, documentation, and system updates to ensure full visibility and control throughout the return lifecycle. The Administrator partners with internal teams and external partners to validate information, maintain records, and resolve discrepancies that impact inventory, financials, or compliance. Success in this role requires strong attention to detail, data integrity discipline, and the ability to manage structured workflows within systems.

Essential Functions and Responsibilities

• Own the accuracy and integrity of lease return and delivery data across all systems, ensuring asset records (serial numbers, locations, condition, and status) are complete, consistent, and up to date.
• Maintain system-of-record updates across internal tracking tools, spreadsheets, and carrier platforms to ensure end-to-end visibility of equipment throughout the return lifecycle.
• Perform ongoing data validation and reconciliation to resolve discrepancies between physical shipments, system records, and lease or financial documentation.

• Maintain comprehensive, audit-ready documentation for each lease return, including bills of lading, carrier confirmations, return authorizations, and customer communications.
• Ensure all records meet internal control standards and support audit, compliance, and financial reconciliation requirements.
• Track return and delivery status through completion, maintaining structured records and reporting tools to support visibility into timelines, aging, and exceptions.

• Partner with Sales, Lease Administration, Finance, and branch operations to collect, validate, and confirm asset and return details required for processing.
• Coordinate approvals, documentation, and asset verification activities to support lease returns, buyouts, and related transactions.
• Provide clear, timely communication to internal stakeholders and clients regarding return status, documentation requirements, and issue resolution.

• Investigate and resolve discrepancies related to asset tracking, shipment status, or documentation gaps by researching source data and coordinating corrections across systems and teams.
• Proactively identify risks to timelines, data accuracy, or compliance requirements, and escalate issues with recommended actions to prevent downstream impact.
• Support continuous process improvement by identifying recurring issues and contributing to improved tracking, documentation, and workflow standards.

Qualifications and Experience
Minimum Qualifications:

• High school diploma or equivalent.
• 1–2 years of experience in administrative operations, asset management, inventory control, or data-driven coordination roles.
• Strong data entry and data validation skills with a high degree of accuracy and attention to detail.
• Proficiency in Microsoft Office, particularly Excel (sorting, filtering, maintaining trackers) and Outlook.
• Ability to manage and maintain detailed records across multiple systems while ensuring completeness and accuracy.
• Strong written and verbal communication skills to support cross-functional coordination and issue resolution.

Preferred Qualifications:

• Associate’s degree or higher in business, operations, or a related field.
• Experience with asset tracking, inventory control, or lease/equipment management processes.
• Familiarity with ERP, WMS, or asset management systems and maintaining system-of-record data.
• Experience reconciling discrepancies between systems, documentation, and physical inventory.
• Exposure to audit, compliance, or documentation-heavy environments (e.g., maintaining audit-ready records).
• Intermediate Excel skills (reporting, basic formulas, or tracker management).

Physical Requirements
The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. The physical requirements for performing the essential functions of this position require the employee to be able to:

• Sit, stand, kneel, walk, and reach.
• Be able to lift, push, pull, and/or move up to 20 pounds.
• Read a computer screen and written material.
• Write, type, and use the phone system.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Good working environment with the absence of disagreeable conditions. The noise level in the work environment is usually moderate.

Disclaimer
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. The job description does not constitute an employment contract or guarantee of employment. The organization reserves the right to hire, fire, or discipline the employees at its discretion.

EEO Statement
FlexTG provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.