What are the responsibilities and job description for the Scheduling Coordinator position at FlexTG?
Description
Company Overview
At FlexTG, we transform the way businesses manage their print environments. As a brand-neutral leader with a nationwide footprint, FlexTG delivers tailored managed print services to organizations of all sizes. Our proprietary technology sets us apart—helping clients streamline operations, reduce costs, and stay ahead in a rapidly changing world. Join a company that values innovation, flexibility, and making a real impact.
Position Summary
The Scheduling Coordinator supports the coordination of installations, relocations, and delivery activities by managing schedules, resources, and communication across multiple teams. The role serves as an operational hub, ensuring projects move smoothly from planning through completion while maintaining accurate documentation and timelines. This individual works closely with internal departments, customers, and 3PL partners to keep activities aligned and on track. The position plays a key part in maintaining service quality, resolving issues quickly, and supporting continuous improvement in the scheduling process.
Essential Functions and Responsibilities
- Partner with key stakeholders and technical teams to deliver a seamless customer experience during installations, relocations, and asset movements.
- Use planning tools and routing systems to drive operational efficiency and ensure accurate, timely coordination of field activities.
- Align project timelines across internal departments and customer teams, ensuring clear communication and accountability.
- Identify potential schedule risks or delays and initiate timely corrective actions to maintain project continuity.
- Mindfully coordinate company resources and third‑party service providers to support project requirements.
- Develop clear and accurate Scopes of Work (SOWs) for installations, relocations, and related projects.
- Organize, attend, and participate in meetings.
- Provide administrative and operational support as needed.
- Communicate daily with 3PL partners to confirm schedules, resolve issues, and ensure on‑time performance.
- Verify completion of deliveries and relocations, ensuring all documentation, signatures, and records are accurate.
- Drive continuous improvement efforts that enhance scheduling accuracy, elevate the customer experience, and support white-glove delivery standards.
Qualifications and Experience
Minimum Qualifications:
- High School Diploma or equivalent.
- Strong ability to multitask and prioritize in a fast‑paced, deadline‑driven environment.
- Excellent verbal, written, and video communication skills, with the ability to present information clearly.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Highly organized with strong attention to detail, accuracy, and documentation quality.
- Demonstrate ability to analyze information and solve problems to make sound business decisions quickly.
- Ability to take initiative and work independently.
- Strong customer service orientation and a collaborative, team‑focused mindset.
Preferred Qualifications:
- Experience in scheduling, dispatching, cross-department coordination, or customer service (office equipment industry experience a plus).
- Familiarity with 3PL operations, delivery workflows, or field service environments.
- Experience with scheduling software, CRM systems, or ERP tools.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The physical requirements for performing the essential functions of this position require the employee to be able to:
- Sit in front of the computer for long periods of time
- Read a computer screen and written material
- Write, type, and use the phone system
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Good working environment with the absence of disagreeable conditions. The noise level in the work environment is usually moderate.
Disclaimer
This job description is not intended to cover or contain a comprehensive list of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. The job description does not constitute an employment contract or guarantee of employment. The organization reserves the right to hire, fire, or discipline the employees at its discretion.
EEO Statement
FlexTG provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.