Contract Billing Specialist

Position Title: Contract Biller Specialist Department: Administration FLSA Status: Non-Exempt       Company Overview Flex Technology Group is the largest and most respected Managed Print Solutions provider in the nation.  For more than 10 years, FlexTG has provided a unique and high-value driven enterprise service to businesses of all types - a fully integrated national managed program for document technology. We are the service and solutions professionals, providing support to medium and large businesses throughout the country. FlexTG currently manages clients in all 50 states including Canada and Puerto Rico.     Position Summary Create, modifies and/or maintains contract setup for assigned portfolio of customers.  Responsible for accurate and on time billing.  Completes billing health checks to proactively identify and resolve issues and determine root cause of problems encountered by billing and contract administration.   Is engaged on all customer billing and contracts for assigned portfolio, including bundled lease and service by financial partners.  Provides a high level of customer service to internal and external customers by demonstrating prompt and accurate attention to issues, requests and assists in resolving internal and external customer complaints for billing/invoicing.   Works with collections team on customer disputes as required.   Essential Functions and Responsibilities  Contract Billing for Grade 1 & 2 Contracts, to include: Base Billing Usage Billing Meter entry, audits and editing Maintain expiration dates Contract revisions for continued adjustments Investigate and resolve billing & invoicing errors, recommend process improvements to avoid future errors Provide meter information to our Partners based on customer assignments Assist with general billing inquires and escalations – Email and Phone Queue Attend Internal Company Rollout for new customers Contract record setup in ERP for accounts within assigned portfolio Create custom invoice templates for back-up of ERP system generated invoice using the Contract Invoice FlexTool Work with banks on custom bundled allocations, meter entry and invoice corrections Publish Account Profile with billing specific processes for Grade 2 contracts Contract Terminations Monitor and correct bank invoice discrepancies Monitor aged-bundled lease and service invoices, correct as necessary and/or engage sales for assistance Manage Credit Carry Forward (CCF)and Underage contracts by auditing and correcting as necessary and application of CCFs as contractually stated or approved by management Partner with AR Team to apply Supply Allotment credits on appropriate invoices Complete and obtain approval for all credits $1000 and greater before processing Manage ZenDesk queue on rotation basis and complete assigned tasks Update ACP as necessary Monitor Meter Health Report and escalate as needed Assist in creation and review of all contract billing processes and procedures         Standards of Performance Standards of performance may vary based on workload and company changes. Currently they are: 7-day tolerance of billing due dates Billing inquires responded to within 24 hours of receipt Prompt set up of new customer contracts Contract revisions or adjustment completed before next billing date Achieve or Exceed Monthly KPIs   Qualifications and Experience High Diploma or GED, some college preferred or 2 years equivalent job experience. Ability to work in a team setting General Office skills, including typing, phone use and Microsoft Suite Intermediate to Advanced MS Excel Skills and MS Access skills desired Attention to detail and record keeping skills Investigation and Problem-Solving skills Customer Service and communication skills Works independently with general supervision. May influence others within the job area through explanation of facts, policies, and practices. Adhere to documented meeting etiquette practices   Supervisory Responsibilities This position has no supervisory responsibilities   Physical Requirements   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  The physical requirements for performing the essential functions of this position require the employee to be able to:   Sit, stand, kneel, walk and reach Be able to lift, push, pull and/or move up to 20 pounds Hear well enough to communicate with others Read a computer screen and written material Write, type, and use phone system Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions   Work Environment Good working environment with the absence of disagreeable conditions.  The noise level in the work environment is usually moderate.  May need to work remotely as needed.     Benefits Medical / Dental / Vision and 401K To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills Flex Technology Group is committed to providing equal employment opportunities for all applicants and associates. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.

Salary : $21 - $28