What are the responsibilities and job description for the Customer Service Representative position at FlexTek?
Customer Service Representative (CSR)/ Inside Sales
Join a fast-paced, customer-focused team where your ability to stay calm under pressure and build strong relationships will drive success.
We are seeking a proactive and detail-oriented Customer Service Representative (CSR) to serve as the primary point of contact for an assigned customer base. This role is ideal for someone who thrives in a high-volume environment, can confidently manage multiple priorities, and remains composed in escalated or time-sensitive situations.
The CSR plays a critical role as the voice of the customer, while also developing a deep understanding of the company’s products, pricing, and operations to support accurate quoting and order management.
Key Responsibilities
Customer Relationship Management
- Serve as the primary point of contact, delivering prompt, professional, and solutions-oriented communication via phone, email, and web inquiries
- Build and maintain strong customer relationships through consistent follow-up and proactive outreach
- Handle escalated customer concerns with professionalism and composure, ensuring timely resolution and customer satisfaction
- Act as the internal advocate for the customer, effectively communicating needs and feedback across departments
Sales Support & High-Volume Quoting
- Prepare and deliver accurate, high-volume customer quotes by analyzing pricing, inventory, and historical data
- Develop a strong understanding of products, services, and business operations to confidently support customer needs
- Convert quotes into orders through timely follow-up, problem-solving, and value-based communication
- Manage multiple quotes and requests simultaneously while maintaining accuracy and urgency
Account & Territory Management
- Oversee daily account activity, including quotes, orders, returns, and issue resolution
- Maintain accurate customer data within internal systems
- Identify opportunities to expand business within assigned accounts
Cross-Functional Collaboration
- Partner with production, sales, and operations teams to manage lead times, expedite orders, and meet customer expectations
- Communicate updates clearly and proactively, especially in time-sensitive or high-pressure situations
- Resolve service or product issues by identifying root causes and driving solutions across teams
Administrative & Operational Support
- Maintain accurate records and ensure data integrity within internal systems
- Coordinate with Accounts Receivable regarding customer terms and account status
- Support additional business needs and projects as required
Qualifications
- High school diploma or equivalent required
- 2–3 years of experience in customer service, inside sales, or order management
- Experience in a fast-paced, high-volume environment preferred
Key Skills & Competencies
- Ability to remain calm, professional, and solution-focused under pressure or during escalations
- Strong multitasking and prioritization skills with a sense of urgency
- Excellent communication and relationship-building skills
- High attention to detail with strong data entry accuracy
- Problem-solving mindset with the ability to navigate complex customer situations
- Ability and willingness to learn products, pricing structures, and business operations
- Strong organizational skills and ability to manage competing priorities
💡 This is an ideal opportunity for someone who thrives in a fast-moving environment, enjoys solving problems, and takes pride in delivering exceptional customer experiences.
Salary : $22 - $25