Fraud Specialist- 4-6 Month Temp Role

FlexStaff is hiring several Fraud Specialists for a long-term temporary position, for our client, a federal credit union. This role will run approximately 4-6 months. This will be a hybrid role, but only candidates who can commute to Bethpage, Long Island should apply, as you will be required to work in this office 2-3 days per week. In this role, you will perform risk analysis in operational areas with exposure to monetary or legal implications. This position is responsible for a wide range of duties related to the analysis and investigation of potential or realized fraud transactions, including the detection and prevention of fraud. DNA experience and disputes processing are highly desired.

Responsibilities:

Independently review, examine fraud and merchant dispute claims submitted by members to minimize the credit union's loss exposure, increase recovery of stolen funds/assets and meet regulatory requirements.

Provide primary support and services to the branches and Contact Center representatives via email and telephone. Also assist other Fraud Specialists, Fraud Investigators, Fraud Prevention Management and/or Chief Legal & Risk Officer.

Participate in risk and departmental strategic initiatives, business as usual activities, ad hoc requests, and identify potential risk exposures.

Monitor member activity and escalated cases using fraud tools to identify potential fraud. Independently determine if transactions are fraudulent and take appropriate action(s). Identify and escalate emerging fraud trends across all channels.

Contact members as needed to ascertain information, verify transactions and/or confirm data/information changes. Review and respond to member escalations and/or participate in the preparation of responses to Complaint Management.

Maintain case management systems for tracking of fraud cases and relevant information. Ongoing monitoring of fraud tool performance to ensure that agreed risk levels and positive member experience are maintained.

Complete ongoing training in preparation for CFE and/or CFCI to promote growth and understanding of current/future fraud trends and fraud mitigation.

Qualifications Required:

Bachelor’s Degree preferred.

1-2 years comparable experience in fraud, loss mitigation, financial crime or risk management and/or 1-2 years financial services experience.

Understanding of banking practices, policies, and regulations.

Meets requirements for obtaining Certified Fraud Examiner (CFE) and/or Certified Financial Crimes Investigator (CFCI) certifications.

Strong risk analysis skills required.

Must be extremely detail oriented and possess a high level of professionalism.

Excellent written and verbal communication skills to positively relate to vendors, members, and peers at all organizational levels.

Ability to perform multiple tasks with a high degree of accuracy in all areas.