What are the responsibilities and job description for the Call Center Representative (temporary) - FlexStaff position at FlexStaff Commercial Temp?
FlexStaff is seeking a temporary Call Center Representative for our client, a multidisciplinary company offering Physical Therapy, Occupational Therapy, Speech Therapy, Massage and Acupuncture services.
- Location: Garden City
- Hourly Rate: $20-22/hr
- Long term temporary position
Job Summary
Under direct supervision of the Patient Satisfaction Manager, the call center representative is responsible for assisting in our commitment to provide our patients with a stellar patient experience by ensuring the highest quality and compassionate care.
Responsibilities:
- Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications.
- Route escalated calls to the appropriate department and personnel.
- Complete tasks surrounding the nature of the call and providing the highest level of patient care and support.
- Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.
- Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
- Answer a high volume of calls
Requirements:
- High School Diploma or equivalent
- Strong customer service skills; ability to diffuse client frustrations
- Excellent interpersonal and communication skills
- Ability to use logic and problem-solving skills to resolve issues
- Ability to work independently under tight deadlines in a rapidly changing environment
- Excellent time management and organizational skills
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
Salary : $20 - $22