What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at Flex Trim West?
Customer Service Representative
About the Role
We are seeking a reliable and detail-oriented Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our customers, handling inquiries, processing orders with high accuracy, and ensuring an exceptional service experience. You will work both independently and collaboratively to maintain smooth, daily office operations.
Compensation & Benefits
- Starting Pay: $18.00 to $22.00 per hour, scaled to your current experience level.
- Bonuses
- Immediate Benefits: Holiday pay is active starting on day 1 of employment.
- 90-Day Benefits: Eligibility for health and dental insurance, flexible spending accounts, sick pay, and vacation accrual.
- Retirement: Eligibility for 401k and Roth IRA plans after one year of service (during the next open enrollment period).
Key Responsibilities
- Customer Communication: Answer incoming customer phone calls and emails promptly and professionally throughout the day.
- Order Management: Take, write up, and process customer orders in person, over the phone, and via email.
- Quality Assurance: Ensure 100% accuracy in order entry and documentation.
- Timely Execution: Follow up on customer requests and resolve inquiries in a steady, structured environment.
- Team Collaboration: Work closely with team members to complete daily office administrative duties and support overall operations.
Qualifications & Requirements
- Education: High school diploma or equivalent required.
- Communication: Exceptional verbal and written communication skills, including strong grammar and a courteous tone.
- Technical Proficiency: Strong computer skills with a solid understanding of standard computer operating systems.
- Task Management: Proven ability to multitask, prioritize urgent requests, and work independently.
- Problem-Solving: Great critical thinking and problem-solving skills to handle customer issues with patience.
Core Traits: Attention to detail, strong organizational skills, and strong commitment to daily punctuality. Who we are;
Our company is a consolidation of three of the oldest, largest, and most well-respected names in the flexible molding industry: Flex Trim, Carter Millwork, and Ultra-Flex Molding. Our parent company, Carter Millwork, Inc., is a second-generation family-owned business headquarters in Lexington, North Carolina. We have a very “hands on” management team, with a conservative operating style. We carefully manage our growth and believe the worst mistake a company can make is to extend a promise to a customer (new or old) and be unable honor that commitment. Therefore, our goal is simple: we do not want to be the "biggest" flexible molding supplier (although we are), just simply the "best."
What we do;
At Flex Trim, we pride ourselves on crafting superior flexible molding and in providing clients with the highest level of support and responsiveness. Our goal is to make ordering and installing our products easy and stress-free.
We are expanding and looking to fill positions in multiple departments. Most positions are entry level to begin and have advancement opportunity. If you are interested in working for the best in the industry, we invite you to apply.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Relocate:
- Provo, UT 84601: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $22