What are the responsibilities and job description for the Customer Account Specialist position at Flex-Staff?
Job Title: Customer Account Specialist
Pay Rate: $18/hour-$23/hour, based on experience
Hours: Full Time, 40 hours per week, 8am-5pm, Monday-Friday
Length: Temporary to Hire
Location: Green Bay, WI (on-site)
Requirements:
- Customer Service experience
- Must have familiarity with manufacturing environments, preferably forging, machining, or metal fabrication
- Proficiency with ERP systems (such as NetSuite), basic knowledge of Microsoft Word and Excel
- Excellent communication and active listening skills
- Problem solving skills with a proactive approach
- Strong organizational, manage multiple tasks, orders, and prioritize
Responsibilities:
You will serve as the primary point of contact for assigned customer accounts, managing day-to-day communications and building strong, trust-based relationships.
- Process and track customer orders from entry through delivery, ensuring accuracy in specifications, pricing, and timelines
- Utilize customer EDI portals for order entry, shipping confirmation, and account updates
- Coordinate with teams to align manufacturing schedules with customer requirements
- Monitor order progress, communicate updates to customers
- Manage change orders, resolve issues, and respond to customer inquiries
- Interact with customers via phone, email, online chat, or in person to provide product and service support
Benefits:
- Health, Dental, Vision Insurance, Flexible Spending Account, Company paid Life and Disability Insurance, 401k with a Company Match and Profit Sharing, vacation and much more!
- Ability to make a big impact on company profitability
- They have great longevity internally and have been growing
If you are interested, apply online at www.flexstaff.com or send your resume to clerical@flexstaff.com .
Already worked for Flex-Staff? Call our office at 920-731-8082 and let's TALK!!
Make sure to send your family and friends our way - we love referrals!
Flex-Staff is an Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.
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Salary : $18 - $23