What are the responsibilities and job description for the Branch Manager position at Flex-Staff?
Position Summary
The Branch Manager is responsible for supporting daily branch operations while leading and developing frontline staff. This role combines leadership, customer service, and operational oversight to ensure an exceptional customer experience, efficient branch performance, and compliance with banking policies and regulations.
The Branch Manager is responsible for supporting daily branch operations while leading and developing frontline staff. This role combines leadership, customer service, and operational oversight to ensure an exceptional customer experience, efficient branch performance, and compliance with banking policies and regulations.
Key Responsibilities
- Lead, coach, and support tellers and customer service staff through training, performance management, and ongoing development.
- Deliver outstanding customer service by assisting with transactions, account services, and resolving customer concerns.
- Identify customer needs and recommend appropriate banking products and services.
- Oversee daily branch operations, including cash handling, ATM and vault balancing, audits, scheduling, and operational compliance.
- Ensure adherence to security procedures, banking regulations, and internal policies.
- Assist with hiring, onboarding, and staff scheduling.
- Support branch goals through teamwork, community involvement, and operational excellence.
#Manitowoc1
- Previous banking experience required.
- Strong leadership, coaching, and communication skills.
- Excellent customer service and relationship-building abilities.
- Knowledge of banking products, services, and branch operations.
- Strong organizational, problem-solving, and time management skills.
- Proficiency with Microsoft Office and banking software.
- Notary Public commission and loan application experience are a plus.
If you are interested, apply online at
www.flexstaff.com
or send your resume to
manitowoc@flexstaff.com
.
Already worked for Flex-Staff? Call our office at 920-683-3000 and let's TALK!!
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Flex-Staff is an Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.
Location/Region: Manitowoc, WI