What are the responsibilities and job description for the Branch Manager position at Nicolet National Bank?
At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, Colorado, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.
As a Branch Manager, you are responsible for driving new business for Nicolet and your branch, leading with a proactive, relationship‑focused approach that reflects and reinforces Nicolet’s culture, values, and commitment to our customers and communities.
This role provides strategic leadership and operational oversight to ensure strong financial performance, exceptional customer experience, and operational excellence. Additionally, you engage personal and commercial customers and prospects with deeper, consultative conversations to understand their financial goals, recommend sophisticated solutions, and provide comprehensive guidance across deposit, digital, and lending needs.
As a Branch Manager, You Will
Strategic Leadership & Business Growth
Equal Opportunity Employer/Veterans/Disabled
As a Branch Manager, you are responsible for driving new business for Nicolet and your branch, leading with a proactive, relationship‑focused approach that reflects and reinforces Nicolet’s culture, values, and commitment to our customers and communities.
This role provides strategic leadership and operational oversight to ensure strong financial performance, exceptional customer experience, and operational excellence. Additionally, you engage personal and commercial customers and prospects with deeper, consultative conversations to understand their financial goals, recommend sophisticated solutions, and provide comprehensive guidance across deposit, digital, and lending needs.
As a Branch Manager, You Will
Strategic Leadership & Business Growth
- Develop and execute a comprehensive branch business plan focused on growth, profitability, customer acquisition, and retention.
- Analyze market conditions to identify competitive trends and new business opportunities.
- Maintain visibility within the community and build referral networks.
- Drive achievement of branch performance targets.
- Lead, coach, and develop a high‑performing team aligned with Nicolet’s culture and values.
- Oversee hiring, onboarding, training, and workforce planning.
- Conduct coaching, performance reviews, and recognition.
- Ensure delivery of high‑quality customer experience.
- Cultivate strong consumer and business relationships.
- Lead needs‑based conversations.
- Contribute to the achievement of business objectives by conducting internal and external sales calls and other business development activities.
- Coach and deliver needs-based sales process to proactively identify financial needs of current or prospective customers and recommend appropriate solutions.
- Partner with internal specialists.
- Lead sales meetings, branch huddles and performance coaching.
- Identify opportunities to expand relationships through product recommendations, financial education, and proactive outreach.
- Use available reports and tools to identify customer needs, product gaps, and targeted calling opportunities.
- Refer customers to internal specialists (mortgage, commercial banking, wealth) to ensure a comprehensive financial experience.
- Meet and exceed assigned individual and branch‑level sales, service, and referral goals.
- Open and service deposit and loan accounts.
- Ensure compliance with regulatory requirements.
- Maintain operational discipline and control processes.
- Identify and escalate operational or risk concerns.
- Oversee daily branch operations.
- Assess workflows and implement improvements.
- Ensure team proficiency in products and technology.
- Represent Nicolet in community events.
- Maintain visibility within the community, building referral networks and community partnerships.
- Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
- Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet’s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
- Performs all other duties as assigned.
- Associates degree in banking, Finance or related field
- 3-5-years retail banking experience required
- 5 years retail banking with management experience preferred
- Banking operations, regulations, lending fundamentals
- Business acumen including budgeting and performance
- Leadership, coaching, and communication skills
- Needs‑based selling and customer engagement
- Preferably bilingual in Spanish.
- Medical, Dental, Vision, & Life Insurance
- 401(k) with a company match
- PT0 & 11 1/2 Paid Holidays
Equal Opportunity Employer/Veterans/Disabled