What are the responsibilities and job description for the HubSpot Administrator position at FLEX Credit Union Technology?
About FLEX Credit Union Technology At FLEX, we are dedicated to enabling growth by creating efficiencies through technology. For over 40 years, we have provided credit unions with a robust core and digital banking platform built to scale. Our mission is to transform the member experience and operational bottom line for our customers. We are builders, designers, and innovators looking for a HubSpot Administrator to help us streamline our own internal growth engines.
About the Role We are seeking a proactive HubSpot Administrator to join our team. Much like the core banking solutions we provide, we need our internal systems to be secure, efficient, and scalable. You will be the go-to expert for optimizing our HubSpot instance, ensuring it supports our Sales, Marketing, and Client Experience teams effectively.
The Tools You Will Master To maintain our high standards of "Security for surety" and operational efficiency, you will leverage the full suite of HubSpot Admin Tools. We believe in having "all of the control, none of the complexity." In this role, you will:
- Manage Permissions with Precision: You will utilize Permission Sets to ensure every team member—from sales reps to support agents—has the exact access they need to do their jobs without compromising data security.
- Monitor System Integrity: You will oversee Activity Logs to track login history, security updates, and content changes, ensuring our data remains audit-ready and secure.
- Innovate Safely: You will use Sandboxes to test new pipelines, automations, and integrations in a safe environment, allowing us to experiment and iterate without disrupting day-to-day operations.
- Customize for Efficiency: You will architect our account using Custom Objects and Properties, tailoring the CRM to fit the unique workflows of the credit union industry.
Key Responsibilities
- Platform Ownership: Own the administration, maintenance, and optimization of the FLEX HubSpot platform.
- Process Optimization: Design, implement, and refine pipelines and automations to streamline business processes and reduce manual friction.
- Data Architecture: Design and implement custom objects to support specific business use cases, ensuring our data structure mirrors our complex banking relationships.
- Campaign Management: Build and manage sequences, forms, and lists that align with our marketing and member experience initiatives.
- Reporting: Create and maintain dashboards to support data-driven decision-making, helping us track the "efficiency ratio" of our own internal efforts.
- Integration: Manage integrations with other internal systems to ensure data integrity across our tech stack.
- Support & Training: Provide technical support and training to internal users, empowering them to use the system effectively.
Qualifications
- 3 years of hands-on HubSpot administration experience.
- Deep knowledge of HubSpot's CRM, Marketing, Sales, and Service Hubs.
- Proven experience building and managing custom objects, workflows, sequences, and reporting dashboards.
- Strong understanding of pipeline architecture and sales/marketing automation.
- Experience integrating HubSpot with third-party tools and APIs.
- A "Security First" mindset, understanding the importance of data governance.
- Excellent problem-solving skills and a passion for system optimization.
Why Join FLEX? We help our customers achieve 10x growth on average, and we want you to help us do the same. If you are an "optimizer" who loves asking "why?" and finding better ways to get things done, you will fit right in.