IT Help Desk

Help Desk Job Technician 

Lucta/Flavor & Fragrance Specialties, Inc. is a leading company in the Flavor, Fragrance, and Animal Feed markets. We're now hiring a Help Desk Technician to help us keep growing. If you're excited to be part of a winning team, Lucta/FFS is a perfect place to get ahead. 

Responsibilities for Help Desk Technician

• Manage Help Desk tickets in a timely manner
• Respond to customer issues via phone, email and direct messaging.
• Document employee interactions
• Escalate issues to the next Tier with next level of difficulty
• Assist with network access, and computer hardware issues
• Follow-up with employees to ensure issues are resolved

Qualifications for Help Desk Technician

• Computer Science Major or similar course of study
• Available Monday – Friday 4:00 pm– 10:00 pm  Training hours are 12:00pm-5:00pm
• Proficiency with MacOS, Windows and IOS 
• Excellent oral communication skills
• Detail oriented in order to keep detailed notes on tickets
• Highly organized to keep Help desk tickets order
• Ability to diagnose and resolve basic computer technical issues

Language Skills                                               

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.   Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Certificates, Licenses, Registrations 

None required.

Other Skills and Abilities                                                       

None required.

Other Qualifications                                                  

None required.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand for extended periods of time, and to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to taste or smell. The employee is occasionally required to walk; climb or balance and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Employment Opportunity (“EEO”) Employer.

Lucta is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon Lucta’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.