IT Help Desk/Security Specialist

Williams Consulting LLC (WCLLC), a Baltimore, Maryland-based government contracting firm, is seeking an IT Help Desk & Security Specialist to support the U.S. Department of Health and Human Services’ Office on Women’s Health (OWH). OWH provides national leadership and coordination to improve the health of women and girls through policy, education, and innovative programs. The vision of OWH is that all women and girls achieve the best possible health. OWH works with numerous government agencies and non-federal entities (non-profit organizations, consumer groups, community stakeholders, and associations of health care professionals) to advance this mission.

The ideal candidate will ensure the reliable operation of helpline communication systems and lead security and compliance efforts, including developing and maintaining the System Security Plan (SSP), preparing security policy and procedures, coordinating with HHS IT, and monitoring system vulnerabilities. This role combines hands-on help desk support and technical security compliance responsibilities.

Williams Consulting, LLC is an 8(a), HUBZone, Woman-Owned Small Business, and Economically Disadvantaged Woman-Owned Small Business with Federal, State, local, and commercial clients. We value our employees and recognize their contributions to the success of our clients and our company. 

We offer competitive salaries and support flexible work locations and scheduling, when possible. We offer competitive benefits including Medical, Vision, and Dental coverage through national plans. We also offer Life, AD&D, Short- & Long-Term Disability Insurance, PTO, and 401k matching.

Duties and Responsibilities:

Help Desk & Systems Administration

• Ensure continuous operation of helpline phone, text messaging, and live web chat systems.
• Set up and configure phone lines, texting platforms, and live web chat infrastructure.
• Manage COTS (Commercial Off-The-Shelf) software licenses, ensuring renewals and compliance.
• Create and maintain user accounts and access permissions for helpline staff.
• Provide onboarding support for new users, including credentials and system training.
• Monitor system performance to ensure communication channels remain available and responsive.
• Provide real-time technical support and quickly troubleshoot and resolve outages or performance issues.
• Coordinate with vendors or service providers when higher-level technical issues arise.
• Maintain accurate documentation of system configurations, incidents, and changes.

IT Security & Compliance

• Draft, update, and maintain the System Security Plan to reflect system architecture, security controls, and compliance with federal requirements.
• Document technical and procedural safeguards to protect system data.
• Prepare, write, and maintain security policies and procedures that meet federal standards and organizational needs.
• Ensure policies align with HHS security and privacy regulations, including FISMA and HIPAA.
• Lead and coordinate the full ATO (Authority to Operate) process, including collecting evidence, preparing documentation, and ensuring all compliance artifacts are in place.
• Serve as the primary point of contact for ATO-related tasks during the Base Year (full-time) and for ongoing monitoring in Option Years (part-time).
• Collaborate with HHS IT and other federal stakeholders to meet all federal security and privacy requirements.
• Continuously monitor the system for vulnerabilities and implement mitigation strategies.
• Perform periodic risk assessments and ensure security controls remain effective throughout the system lifecycle.

Qualifications and Experience

• Bachelor’s degree (or higher) in Information Security, Information Technology, Computer Science, Cybersecurity, or Healthcare/Health IT.
• 4–6 years of combined experience in IT systems administration, help desk support, and federal IT security or compliance.
• Strong understanding of federal security and privacy regulations, including FISMA, HIPAA, and HHS security requirements.
• Knowledge of telephony systems, messaging platforms, and web-based chat services.
• Familiarity with COTS software management, including licensing and user administration.
• Analytical and documentation skills to create and update technical security documentation.
• Project management and coordination abilities to lead the ATO effort and serve as the primary point of contact.
• Strong problem-solving and analytical abilities for real-time issue resolution.
• Excellent communication skills to interact with both technical vendors and non-technical helpline staff.
• Ability to work remotely with strong attention to detail, organization, and efficient time management.
• Background investigation required.

Working Conditions and Requirements

While performing the duties of this job, the employee is regularly required to talk or listen. Standing, sitting, squatting, and other normal office-related physical activities are required. Must be able to sit and read computer screens for extended periods.

WCLLC is an Equal Opportunity Employer

Williams Consulting LLC does not discriminate in employment based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.