What are the responsibilities and job description for the Operations & Logistics Coordinator position at FlatRate Moving?
Join our dynamic team as an Operations & Logistics Coordinator, a pivotal role responsible for ensuring seamless execution of all daily moving operations. The successful candidate will be the communication hub, bridging administrative functions with field logistics, while upholding our commitment to exceptional service and a supportive team environment. We are looking for a highly organized, professional, and responsive individual ready to take ownership of critical dispatch and administrative duties.Core Operational DutiesDispatch and Logistics Management: Coordinate and dispatch moving teams, ensuring they are equipped with all necessary job details, materials, and technical equipment required for successful completion of services.Communication and Issue Resolution: Serve as the primary point of contact, responding promptly to calls from field foremen and customers to address requests, facilitate changes, and manage immediate responses to emergency situations.Field Team Support: Provide comprehensive daily support for foremen, drivers, and helpers throughout their ongoing moves.Administrative and Compliance FunctionsAdministrative Processing: Execute essential administrative tasks, including the preparation, printing, and closing of contracts, as well as compiling detailed Excel reports.Policy and Process Adherence: Maintain current and thorough knowledge of all company policies, technology systems, and operational processes.Professional Development: Participate actively in all required meetings and engage in continuing education opportunities.Team Leadership and CulturePositive Work Environment: Contribute to an exceptional and healthy work environment by maintaining a positive and proactive attitude, serving as a reliable resource for colleagues and the field team.Essential Qualifications & SkillsExperience: Proven experience in dispatch, logistics, operations coordination, or a related administrative field.Communication: Exceptional verbal and written communication skills with the ability to maintain composure under pressure.Technical Proficiency: Strong computer skills, including expertise in Microsoft Office Suite (especially Excel) and the ability to quickly master proprietary scheduling and dispatch software.Problem-Solving: Demonstrated ability to assess situations quickly and implement effective solutions for logistical and emergency issues.Organizational Skills: Superior attention to detail, organization, and the ability to manage multiple priorities simultaneously.Team Attitude: A proven ability to foster a positive and collaborative working relationship with internal and external stakeholders.RequirementsAvailability: Must be available to work nights and weekends.If you are a highly motivated professional ready to drive operational excellence in a fast-paced environment, we encourage you to apply immediately!Company DescriptionFounded in 1991, FlatRate Moving® introduced a novel concept - offering the highest levels of customer experience for an all-inclusive and unwavering Guaranteed Price. FlatRate Moving has committed itself to being a beacon of, and setting the benchmark for, integrity and quality service within an otherwise unreliable industry. Building upon its success as New York City’s largest moving company, FlatRate Moving has since expanded its operations both nationally and internationally.
Salary : $17 - $20