Budtender

Full Job Description

About Flame & Flora

Flame & Flora is more than a dispensary. It is an educational and cultural experience. Rooted in sovereignty, hospitality, and community, we are building Minnesota’s first deli-style cannabis retail store. Our customers will see, smell, and learn about cannabis before purchasing, guided by knowledgeable budtenders who provide thoughtful recommendations tailored to individual needs. Every customer interaction is a chance to share knowledge, culture, and care.

The Role

As a budtender, you will be the face of Flame & Flora. You are not just processing sales. You are a cannabis guide, an educator, and a storyteller. You will welcome first-time customers with patience and warmth and engage seasoned enthusiasts with depth and expertise. Your role is to create a safe, welcoming, and memorable experience that embodies the Flame & Flora standard.

Key Responsibilities

Customer Education and Experience

• Greet every customer with respect and genuine hospitality.
• Guide customers through cannabis selection with an emphasis on education, helping them understand that the best choice is based on effects, terpenes, and desired experience rather than potency.
• Share knowledge about cultivation methods, terpene profiles, product types, and consumption methods.
• Ensure customers understand dosing, responsible use, and the differences between product categories.
• Provide recommendations based on customer needs, preferences, and goals.
• Support the deli-style flower experience by showcasing product quality and helping customers make informed selections.

Product Expertise and Compliance

• Maintain strong knowledge of all Flame & Flora products, including flower, concentrates, edibles, topicals, and accessories.
• Stay current on new product releases, cannabis trends, and research.
• Accurately verify IDs and ensure all sales comply with Tribal ordinances and compact regulations.
• Use the POS system with precision for each transaction.
• Keep the sales floor and displays clean, professional, and brand aligned.

Team and Operations

• Work collaboratively with fellow budtenders, Assistant Managers, and the GM to ensure seamless customer service.
• Participate in training sessions and continuously expand cannabis and compliance knowledge.
• Help execute daily specials, promotions, and loyalty program offerings.
• Assist with inventory, stocking, and product organization as needed.
• Contribute to a positive, supportive team culture built on respect and accountability.

Qualifications

Required

• At least 21 years of age.
• High school diploma or GED.
• Ability to work nights, weekends, and holidays.
• Ability to pass a pre-employment background check in accordance with Tribal regulations.
• Genuine passion for cannabis and commitment to customer education.

Preferred

• Prior cannabis retail or customer service experience.
• Strong understanding of cannabis products and their effects, or the desire to learn.
• Experience helping customers with varying levels of cannabis knowledge.
• Knowledge of compliance requirements in regulated industries.

Skills We Value

• Excellent communication and listening skills.
• Ability to explain complex information in an approachable and clear way.
• Relationship-building skills with both customers and coworkers.
• Comfort with point-of-sale systems and accurate cash handling.
• Problem-solving abilities and adaptability in a busy retail environment.
• A welcoming presence that reflects the Flame & Flora mission and values.

Physical Requirements

• Ability to remain standing and engaged during long shifts.
• Ability to lift up to 50 pounds and manage the pace of a high-volume retail environment.

Why Join Flame & Flora

As a Flame & Flora budtender, you are part of something historic. You will be joining SMSC’s first sovereign cannabis retail store and helping shape what cannabis retail looks like for years to come. This is your opportunity to combine passion for cannabis with hospitality, education, and community impact.