Technology Administrator

Position Title Technology Administrator Location New York, NY 10018 Job Summary The Technology Administrator supports daily IT operations across the bank this role manages day-to-day IT operations, ensuring that users and executives have reliable, secure, and compliant technology services. This role works independently to resolve issues, administer systems, and contribute to ongoing projects. Pay Range: $56,661 - $62,216 - $65,650 Pay Range: Local Minimum Wage - $0.00 - $0.00 Job Responsibilities: Provide comprehensive IT support for users across the organization. Contribute to technology rollouts, system upgrades, and process improvements. Document incidents, service requests, and solutions. Manage user access, system permissions, and account lifecycle. Monitor and maintain system performance, availability, and security. Ensure all activities adhere to bank security and compliance requirements. Ensure timely resolution of support tickets in accordance with SLAs. Act as a point of escalation for Associates and provide guidance. ADDITIONAL ACCOUNTABILITIES Performs special projects, and additional duties and responsibilities as required. Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations. JOB REQUIREMENTS: Education level required: College, Vocational or Associates Degree (2 years or equivalent). Minimum experience required: 4 Years in a technology position. Excellent troubleshooting skills with hardware, OS, and software applications. Strong communication skills and customer service orientation. Job Competencies: Excellent troubleshooting skills with hardware, OS Win 11, and software applications. Strong knowledge of ServiceNow, change disposition and creating new assets. Strong knowledge of BeyondTrust, Carbon Black and SetinalOne. Strong knowledge of Active directory, Group policy, OU and group membership. Strong knowledge of Azure Intune managed devices and zero touch deployments. Strong knowledge of MECM administrations and distribution points. Familiarity with Inune Managed devices MDM, O365, Bitlocker, and other standard business tools required. Strong communication skills and customer service orientation. Understanding of hardware lifecycle principles, asset management Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results. Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience. Travel to other locations may be required Physical demands (ADA): The job requires significant physical exertion and stamina such as repeated bending, reaching, climbing, or moderate and frequent lifting. Flagstar is an Equal Opportunity Employer Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank Who We Are Flagstar Bank is a diversified consumer and commercial bank grounded in building relationships to meet clients where they are on their financial journeys. Our History Our parent company, New York Community Bancorp, Inc., is based in Hicksville, NY, and has $116.3 billion in assets, $85.6 billion in loans, $81.4 billion in deposits, and $10.8 billion in total stockholder equity. We are a leading regional bank with 420 banking branches, 134 private client banking teams, wholesale lending via approximately 3,000 third-party originators, retail mortgage lending, multifamily lending, mortgage servicing, and subservicing. We’re also the second largest mortgage warehouse lender nationally based on total commitments. Flagstar has strong footholds in the Northeast and Midwest and exposure to high-growth markets in the Southeast and West Coast. What We Do We are driven by our commitment to partner with our clients to set and reach goals together, helping them to take charge and thrive. Equal Opportunity Employer For more information: flagstar.com/eeoc Member FDIC/Equal Housing Lender

Salary : $56,661 - $62,216