What are the responsibilities and job description for the Scheduling Coordinator & Project Success Specialist position at Flagpoles Etc?
Benefits:
Type: Full-Time
About Us
Flagpoles Etc. is an industry-leading flagpole manufacturing, service, and sales provider that believes in doing the right thing every time. Since 1991, we’ve proudly represented American values with craftsmanship, service, and integrity.
About The Role
We’re seeking a Scheduling Coordinator & Project Success Specialist to be the central hub that keeps our projects moving forward. This role isn’t just about filling out calendars — it’s about owning the flow of projects from start to finish. You’ll make sure materials are ready before jobs launch, keep crews and customers updated, track project progress, and close out projects by ensuring every detail is documented.
What You’ll Do
- Competitive salary
- Health insurance
- Paid time off
- Training & development
- Dental insurance
- Employee discounts
- Opportunity for advancement
- Vision insurance
Type: Full-Time
About Us
Flagpoles Etc. is an industry-leading flagpole manufacturing, service, and sales provider that believes in doing the right thing every time. Since 1991, we’ve proudly represented American values with craftsmanship, service, and integrity.
About The Role
We’re seeking a Scheduling Coordinator & Project Success Specialist to be the central hub that keeps our projects moving forward. This role isn’t just about filling out calendars — it’s about owning the flow of projects from start to finish. You’ll make sure materials are ready before jobs launch, keep crews and customers updated, track project progress, and close out projects by ensuring every detail is documented.
What You’ll Do
- Build, manage, and adjust schedules for installations, service calls, and deliveries
- Verify that all materials and equipment are ready before projects are deployed
- Communicate proactively with crews, vendors, and customers about updates and changes
- Track projects from start to finish, ensuring milestones are met and details are captured in our system
- Close out completed projects by entering final notes, paperwork, and compliance requirements
- Deliver top-notch customer service by keeping clients informed and supported
- Identify process gaps and recommend improvements for efficiency and customer experience
- High attention to detail — nothing slips past you
- A natural problem solver who anticipates issues and adjusts before they become problems
- A self-starter who can own projects and follow through without constant supervision
- Strong communication skills — professional, compassionate, and clear
- The ability to thrive in a fast-paced, high-volume environment
- Integrity and accountability in every task
- Customer service or project coordination experience
- Proficiency in ERP systems (Acumatica preferred)
- Proficiency in Outlook, Excel, and Microsoft Office
- Strong typing and documentation skills (typing test required)
- Experience with scheduling, logistics, or project tracking is highly preferred
- Be the key player ensuring project success in a growing, patriotic company
- Work closely with multiple teams (sales, warehouse, field crews, vendors)
- Competitive pay based on experience
- Opportunity to grow into operations or project management roles