Phone and Chat Specialist

Help our essential workers get to the frontlines! We are looking for phone and credential specialists to play a part in connecting nurses with healthcare facilities needing to fill shifts. You will navigate online to verify the nurses’ credentials after they’ve selected the healthcare facility they would like to work with. You’ll then follow-up with the nurse with a written message to confirm if their credentials are valid for that facility. You will also be handling follow up phone calls with those checking on the status of picking up shifts.  Join Five Star Call Centers and become part of this critical team helping our essential healthcare workers.This is work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.Qualifications1 year of customer service or customer support experience1 year of previous call center or office background experience requiredTechnical savvyPrevious remote work from home experience a plusQuick learner and able to work independentlyStrong phone and verbal communication skills along with active listeningA background check applicable with state and federal laws is requiredResponsibilitiesManage large amounts of inbound or outbound calls in a timely mannerManage multiple chat channels at one time Follow communication "scripts" when handling different topicsIdentify customers' needs, clarify information, research and provide solutions and/or alternativesAccess company and client resources provided to accurately handle the callPerform Data Entry and Customer Service skillsBe able to navigate on-line efficientlyWork requests/records received for those requesting to sign up for a shiftIdentify customers' needs, research to see if request has credentials neededSkillfully change from one task to another without loss of efficiency or composureBe available at your desk, maintaining punctuality and attendance at all scheduled timesRemain positive and professional in all customer interactionsFlexibility to cross train as requestedShift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance Work hours - Shifts between 7:00am-7:00pm (CST) Work Days - Mon-Fri and rotating weekendsPaid Training - 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)Status -Full Time 40 hoursFive Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Salary : $84,400 - $85,000