Healthcare Customer Service Representative

Join a dedicated healthcare team committed to supporting patients with compassionate, reliable service and seamless assistance across multiple channels. As a customer service representative, you will be responsible for providing exceptional customer service to patients. You will be taking primarily inbound calls (outbound calling also a function of the job as needed) and assisting with refilling medications, checking on referrals, sending messages to their doctors, and confirming appointments.  Qualifications1 year of customer service or customer support experience1 year of previous call center or office background experience requiredPrevious remote work from home experience a plusQuick learner and able to work independentlyStrong phone and verbal communication skills along with active listeningExcellent attention to detailMust be 18 years of ageA background check applicable with state and federal laws will be requiredResponsibilitiesManage large amounts of inbound calls in a timely mannerAssist customers with refilling their medication, checking on referrals, sending messages to their doctors and/or confirming their appointment. Submit the form to show documentation of the call. Multitask using several screens and programs during patient/customer interactions.One must be able to type and talk at the same time in order to document the call.   Access company and client resources provided to accurately handle the callSkillfully change from one task to another without loss of efficiency or composureMust be able to be empathetic to the patient and their needs. Be available at your desk, maintaining punctuality and attendance at all scheduled timesRemain positive and professional in all customer interactionsFlexibility to cross train as requestedPay & BenefitsStarting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) Work hours - Set shift 11:00am-7:30 pm (CST) ; Work Days - Mon-Fri Paid Training - typically 2 weeks from 10:00am-6:30pm (CST)Status - Full Time / 40 hours per weekEquipment Provided Equipment will be shipped to you for full time employees.  Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the jobWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Salary : $14