What are the responsibilities and job description for the SEV Customer Service Representative position at Valley Cabinet Inc?
Valley Cabinet Inc. is a family-owned and operated company providing the finest quality custom wood cabinetry. Our state-of-the-art manufacturing facility is where quality workmanship is a way of life. We transform select hardwoods from around the country into quality cabinetry for homes, offices and businesses.
Valley Cabinet is seeking a Customer Service Representative for our Seville Division to join our team today!
As a Valley Cabinet team member, you’ll enjoy:
Health, Dental, Vision & Life Benefits
Career Growth & Opportunities for Advancement
Continual Pay Rate Increases 1st Year of Employment
Bonuses, Paid Time Off & Paid Holidays Off
401(k) Company Contribution
Onsite Nurse
Valley Cabinet
Job Title: SEV CSR
Work Location: De Pere Location
Division/Department: Seville
Reports To: CSR Manager
Full-time
Nonexempt
Position Summary: Provide service to our customers (Dealers, Designers, and Sales Representative) through timely and accurate entry of sales orders.
Essential Duties and Responsibilities:
Service our customers by phone, email, and fax to provide product information, process orders, and respond to customer inquiries.
Complete the full order process which includes: adjustments, changes, custom modifications and pricing.
Create drawing using Cabinet Vison for custom cabinets.
Verifying order items, delivery dates, and assure proper invoicing.
Build professional relationship with Dealers, Designers, and Sales Representative.
Complete, maintain, and process paperwork and records.
Be responsive in a timely manner.
Communicate in a clear, easy to understand way.
Other duties as assigned.
Education and/or Work Experience Requirements:
Experience in the cabinet industry and/or using cabinet design software would be a plus
3-5 year of experience working in an office environment.
Strong technical aptitude
Confident
Strong customer service skills including active listening, interpersonal skills, communication, complaint resolution, empathy, and positivity.
Strong organizational and time management skills.
Ability to work independently.
Expert in Microsoft office.
Physical Requirements:
Ability to perform the essential functions of the position including, but not be limited to the following:
Office environment – use of office equipment including computer, telephone, copier/printer.
Ability to sit at a computer for an extended period.
Use hands to finger, handle, or feel; reach with hands and arms.
Frequently required to walk.
Frequently stand, walk, stoop, kneel, crouch, or crawl.
Occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds.
Hearing and vision to normal range.
Moderate noise.
Verbal communication.
Continuous contact with co-workers and public.
Equal Opportunity Employer. This employer uses E-Verify.
Salary.com Estimation for SEV Customer Service Representative in De Pere, WI
$54,913 to $77,323
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