What are the responsibilities and job description for the Senior Field Service Technician position at Fisher's Technology?
Job Type
Full-time
Description
Fisher's Technology
Fisher’s mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. And we do all that while having a great time and loving our work. Fisher's Technology has been selected as one of the “Best Places to Work in Idaho” for the last sixteen years.
Fisher’s is a leading technology provider in Idaho, Montana, Utah, & Washington to help businesses perform at the top of their game. We manage IT environments (servers, cloud environments, network equipment, computers, mobile devices, applications, Cloud, VoIP, and internet services), sell and service office equipment (from Canon, Konica Minolta, HP, OCE and many others), and streamline business operations with electronic document management and related software solutions. Learn more at www.fisherstech.com.
Position Summary
Fisher’s Technology is seeking a qualified individual to fill our Senior Field Service Technician position. This team member will be responsible for maintaining and repairing equipment in the field and providing excellent customer service. Other responsibilities include providing effective sales support and maintaining timely and accurate communication between the customer, Fisher’s Contact Center and the Service Department.
Roles & Responsibilities
- Provide maintenance and repairs for Fisher’s office equipment (copiers, printers, etc.), either on-site at customer locations or at the Fisher’s location.
- Offer exceptional product and service support for Fisher’s Technology customers as indicated by First Call Efficiency percentage.
- Support the Sales Team by providing communication about customer accounts and engaging with the Tip Lead program.
- Using parts and time efficiently and manage car-parts inventory to meet department standards set by Service Manager.
- Maintain all assigned Fisher’s Technology equipment, vehicles, tools, and/or property in acceptable condition as verified by Field Service Supervisor.
- Accurately and efficiently complete paperwork and/or data-entry as required for the customer information database, e-Automate and other Remote Tech systems.
- Maintain a professional appearance, manner, and a level of customer satisfaction in alignment with department standards.
- Encourage customer feedback and survey participation upon service completion.
- Assist on special installs, setups, or other projects as assigned by Service Management.
- Report all situations regarding technical and/or customer related problems directly to Service Management.
- Successfully complete all required and/or voluntary training as outlined in career development objectives set by management team and personal goals.
Requirements
Qualifications
- 5-10 years of experience in the Copier Service Industry.
- Clean Driving Record.
- Ability to efficiently provide professional customer service to internal and external customers.
- Strong verbal and written communication skills.
- Ability to effectively prioritize and execute tasks in a fast-paced environment.
- Ability to collaborate effectively and professionally with a team.
- Proven technical and analytical problem-solving skills.
- Ability to lift 25 lbs. frequently, 50 lbs. occasionally and 50 lbs. (with assistance).
Fisher’s Technology offers an extensive benefits package that includes the following:
- Medical, Dental, & Vision Insurance
- Life Insurance
- Additional Voluntary Life Insurance
- Paid Time Off
- Paid Holidays & Extra Floating Holiday
- 401(k) & 401(k) Matching
- Employee Assistance Program
- Flexible Spending Account
- Health Savings Account
- Hospital Indemnity
- Short & Long Term Disability Insurance
- Accident & Critical Illness Insurance