What are the responsibilities and job description for the Resident Services Coordinator position at FirstService Residential?
Description
Job Overview:
As a Resident Services Coordinator, the position is in the Community Center at the Front Desk. Greets residents and assists with membership matters including daily and special events registration, activity and guest cards, and vehicle registration.
Compensation: $22 per hour
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, certifications, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
Your Responsibilities
Work Schedule
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company, culture, and exciting career opportunities visit our career website.
Disclaimer
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal-opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.
Job Overview:
As a Resident Services Coordinator, the position is in the Community Center at the Front Desk. Greets residents and assists with membership matters including daily and special events registration, activity and guest cards, and vehicle registration.
Compensation: $22 per hour
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, certifications, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
Your Responsibilities
- Follows safety procedures and maintains a safe work environment.
- Practice and adhere to FirstService Residential Global Service Standards.
- Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
- Perform or assist with any operations as required to maintain workflow and meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional materials and supplies.
- Opens or closes the Community Center, as the shift requires. Maintains a flexible work schedule.
- including minor holiday work, evening, and weekend work is required.
- In accordance with board-approved policies, administers membership programs including but not limited to, membership directory forms, guest passes, resident stickers, age qualification, lease information from owners renting property, and owner contact information.
- Checks in members and guests; records members’ planned use of the facility in the activities registration system. Periodically walks the facility to identify residents and guests not checked in; collects membership cards and enters guest card information. Collects guest fees for nonresident use of the Community Center or accompanying member guest use. By supervisor direction, administers board-approved rules for use of the Community Center.
- Log in/out and distribute activity equipment and keys. Ensures that equipment and keys return at the end of the day in good condition.
- Registers residents for special events and classes in the activities registration system. Collects payment at the time of registration and provides receipts.
- Creates photo-id membership cards for new residents meeting eligibility criteria and enters information in the membership database. Creates replacement photo-id membership cards as needed. Stocks/replenishes business center supplies; makes copies, sends and receives faxes.
- Coordinates the vending machine deliveries, reports machine breakdowns and re-stocking needs to vendor, and issues refunds from vendor-provided refund kitty.
- Maintains the membership filing system in a neat and orderly fashion, filing paperwork for all departments. Break down and scan membership files in accordance with approved procedures.
- Answers phones, greets visitors and provides information and referrals if necessary. Other duties and responsibilities may be assigned as required.
- Ensure all safety precautions are followed while performing the work.
- Follow all policies and Standard Operating Procedures as instructed by Management.
- Perform any range of special projects, tasks, and other related duties as assigned.
- Experience in working with adults over age 55.
- Experience working for a community association or country club.
- High school diploma
- Good written and verbal communication skills
- Adhere to required deadlines.
- Foster cooperation and work well within a team atmosphere
- Establish and maintain good working relationships with the Board, staff, residents, and volunteers.
- Conflict resolution skills; excellent “people” skills.
- Multi-tasking.
- Accurately make changes and prepare deposits.
- Demonstrated working knowledge of SCA policies and procedures; communicate this knowledge effectively to staff and residents.
- Strong computer skills; learn software such as ACCESS, Jonas, and InterAccess software products.
Work Schedule
- Saturday: 7:30 AM–5:00 PM
- Sunday: 11:30 AM–4:00 PM
- Monday: 12:10 PM–9:10 PM
- Tuesday & Wednesday: Off
- Thursday & Friday: 12:10 PM–9:10 PM
- 10 company paid holidays
- Medical, dental, vision
- HSA and FSA
- Company-paid life insurance and Employee Assistance Plan
- Supplemental life, disability, accident, critical illness, hospital indemnity
- Identity theft, legal services
- Pet insurance
- 401(k) with company match
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company, culture, and exciting career opportunities visit our career website.
Disclaimer
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal-opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.
Salary : $22