Community Engagement Coordinator

Description

Job Overview:
As the Community Engagement Coordinator, you will support the General Manager and provide frontline assistance for both lifestyle programming and administrative operations to enhance the value of the community and the experience of every resident. You will help execute community events, manage amenities, coordinate communications and maintain strong relationships with residents and vendors. This role supports overall community operations to ensure a well-organized and engaging environment. Compensation: $21 per hour, based on experience 
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.   Your Responsibilities: Community Engagement & Lifestyle Programming

• Plan, coordinate, and support resident programs, special events, and community-wide initiatives.
• Attend and assist with community events, including evenings, weekends, and holidays as needed.
• Manage amenity and facility (clubhouse, parks, and common spaces) bookings, scheduling, and programming in alignment with resident needs, physical space limitations, and budget considerations.
• Develop and track lifestyle budgets for community programs and events.
• Build and maintain relationships with local businesses, vendors, and potential sponsors to support lifestyle programs and events.
• Coordinate new resident orientation presentations in partnership with the Community Manager.
• Develop and coordinate promotions for lifestyle programs through newsletters, email communications, social media, and other marketing channels.
• Support volunteer programs and collaborate with lifestyle committees to plan, execute, and fulfill events and initiatives.

Administrative & Operational Support

• Provide front-desk support with professional, friendly customer service for walk-ins, calls, and emails
• Handle general administrative tasks including service requests, architectural submissions, payments, deposits and amenity access (key fobs)
• Prepare meeting agendas, packets and materials; attend board meetings and take minutes as needed
• Draft and distribute correspondence, notices and community communications
• Assist the management team with mailings, welcome packets and special projects
• Maintain knowledge of governing documents, rules and community standards

Vendor & Compliance Coordination

• Assist with vendor communication, scheduling and follow-up
• Assist in conducting routine community inspections and tracking violations as needed
• Escalate issues to management as needed

Other Duties

• Perform additional tasks and support community operations as assigned

Skills and Qualifications:

• Exceptional interpersonal skills resulting in strong working relationships
• Strong organizational skills
• Outstanding communication skills 
• Tremendous listener with the ability to diffuse tense situations
• Able to work collaboratively and cooperatively
• Superb judgment and decision-making skills
• Able to prioritize and adjust to incoming demands
• Proficient with MS Office suite

Education and Experience:

• 2 Years of customer service experience (required)
• 2 years of coordinating and executing recreational programs and events (preferred) 
• HOA and/ or property management experience (preferred)

Physical Requirements:

• Sit or stand for extended periods of time in an office environment
• Able to safely lift, carry, and move up to 30 pounds

Work Location: Sonoran Foothills Community Association; 31910 N N Foothills Dr, Phoenix, AZ 85085
Work Hours: Monday – Friday, 8a – 5p. 
Travel Requirements: Regular use of personal vehicle for compliance inspections from occasional corporate meetings/trainings and errands for the Association. Eligible for mileage reimbursement at the current IRS approved rates.  
What We Offer:
•    10 company paid holidays
•    Paid volunteer time
•    Paid sick and vacation time    
•    Medical, dental, vision
•    HSA and FSA
•    Company paid life insurance and Employee Assistance Plan
•    Supplemental life, disability, accident, critical illness, hospital indemnity
•    Identity theft, legal services
•    Pet insurance
•    401(k) with company match About us:
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Experience exceptional service with a fulfilling career in property management with FirstService Residential.
To learn more about our company and culture, visit https://www.fsresidential.com/arizona/ Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. 
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. 
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.