Senior IT Delivery Manager (Sitecore)

Contract to Hire

3 days onsite in Newton, MA

Sitecore experience required

The Senior Delivery Manager is responsible for managing the full lifecycle of technical product and program delivery — from business case creation and approval, requirements definition, implementation, testing, and deployment, through ongoing value stream management — working with a cross-functional team of business and technical resources. The ideal candidate will have previous experience leading both Agile/Scrum-based work and traditional technology project management. This person will have strong people, communication/presentation, and leadership skills. The incumbent will be a detail-oriented self-starter able to independently take on challenges and drive reliable implementation of application development, infrastructure, and related technology solutions. The Senior Delivery Manager will be accountable for the success of the initiative and work closely with business, product, and IT sponsors to ensure that measurable outcomes are delivered as expected.

Essential Functions/Responsibilities

• Organize and facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, backlog refinement, demos, Scrum of Scrums (SoS), and other Scrum-related activities.

• Assist with and help lead PI Planning.

• Coach Agile teams and communicate Agile concepts and benefits to the team and stakeholders, taking a pragmatic/flexible Agile approach when required.

• Facilitate Agile SAFe and Scrum trainings.

• Track and communicate progress metrics and performance to leadership and stakeholders.

• Remove impediments and guide the team to remove impediments.

• Support the Product Owner with grooming and managing the product backlog.

• Lead organizations through Agile transformations.

• Mentor junior Scrum Masters.

• Serve Scrum teams across a variety of contexts (different team sizes, organizations, cultures, co-located and distributed).

• Thoroughly understand initiatives to facilitate the definition of project scope, goals, and deliverables, and ultimately create work plans.

• Consult with management and support development of the initiative business case, stage-gate documentation, resource plans, and budgets.

• Develop delivery plans based on a clearly articulated approach and strategy — specifying required tasks and resources and their skill sets, deliverables, milestones, dependencies, risk identification, and mitigation plans.

• Effectively drive the requirements definition and testing process, working closely with business analyst(s), quality engineers, and business stakeholders.

• Provide leadership and direction to project team members; drive accountability and engagement; and coordinate project resources to keep work on schedule and within budget.

• Monitor, report, and follow up on the status and next steps of delivery.

• Identify, analyze, and communicate downstream impacts of changes, navigating changes effectively by removing barriers.

• Coordinate across engineering, finance, contractors, and other partners to ensure a clear view of current and forecasted budget expenditures while supporting validation and approval of external invoices.

• Apply IT delivery methodology and enforce project standards.

• Prepare for engagement reviews, stage gates, and quality assurance procedures.

• Risk and Issue Management: proactively identify, document, mitigate, and report on Risk, Action, Issue, and Decision (RAID) items for all project components.

• Facilitate team, vendor, and steering committee meetings with clear communications, tailoring materials to the intended audience so business owners can give complete and accurate feedback.

• Lead weekly status meetings with delivery team leads and sponsors.

• Communicate relevant delivery information to senior leadership.

• Develop and present engaging, informative, well-organized presentations tailored to the intended audience.

• Ensure feedback from key business owners is fully acknowledged and incorporated into functional specifications, process flow diagrams, and project plans.

• Serve as a communication bridge between business leaders and developers on requirements, questions, and changes.

• Resolve and/or escalate issues in a timely fashion, communicating difficult or sensitive information tactfully.

• Champion the initiative and the delivery team.

• Motivate the team to work together effectively and respectfully, utilizing each team member to their fullest potential and acknowledging their contributions.

• Facilitate retrospective reviews so course correction is possible proactively and learnings can be applied to future projects.

• Mitigate team conflict with transparency to reduce risks to project success.

Competencies

Business Focus

• Business Acumen — Understands the drivers of financial performance, the competitive landscape, and the BH value proposition, translating that knowledge into new approaches and solutions.

• Organizational Mindset — Aligns efforts to our strategy, key priorities, capabilities, and resources.

Strategic Thinking

• Innovation Focus — Encourages curiosity and diverse thought; experiments and takes calculated risks to improve the business.

• Adaptability — Adapts to and supports change to achieve results, bringing others along on the change journey.

Executing with Excellence

• Influence & Persuasion — Moves others toward a point of view, with or without authority, using a compelling, organization-wide rationale.

• Inspiring Commitment — Creates an environment that motivates individuals and teams to stretch beyond current possibilities.

• Outcome Focused — Sets challenging yet attainable objectives aligned to organization-wide goals and makes independent decisions within scope.

Championing an Inclusive Culture

• Collaboration — Fosters productive, respectful relationships across diverse groups, addresses conflict healthily, and welcomes constructive feedback.

• Communication — Expresses ideas clearly and concisely, adapts approach to the audience, and builds connection and trust.

Developing Self and Others

• Self Development — Recognizes strengths and limitations, sets personal growth goals, and pursues challenging development opportunities.

• Developing Others — Delegates responsibility within reason, aligns individuals' interests, and fosters trust through open, honest dialogue.

• Building and Leading Teams — Identifies and develops talent for current and future needs, sets clear expectations, and holds self and others accountable.