Desktop Support Engineer

Key Responsibilities

• Provide technical support for hardware, software, printers, mobile devices, and related technology.
• Troubleshoot, document, and resolve support requests; escalate issues as necessary.
• Administer user accounts, email, system access, and security permissions.
• Support Active Directory, Microsoft 365, phone systems, and badge access systems.
• Assist with technology implementations, system upgrades, testing, and maintenance activities.
• Support disaster recovery exercises, information security initiatives, and incident response efforts.
• Coordinate with vendors and third-party providers to resolve technical issues.
• Provide onsite support at branch and office locations as needed.
• Participate in an on-call support rotation.
• Perform other duties as assigned.

Qualifications

• Associate degree in Information Technology or related field preferred; equivalent experience will be considered.
• 1–3 years of IT support, desktop support, or help desk experience.
• Working knowledge of Microsoft Windows, Microsoft 365, and Active Directory.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent customer service, communication, and interpersonal skills.
• Ability to prioritize multiple tasks and manage competing deadlines in a fast-paced environment.