What are the responsibilities and job description for the Senior Application Support Engineer (Workday) position at firstPRO US?
Hybrid in Boston, MA
QUALIFICATIONS
Required
- 5–7 years of experience in application or production support within enterprise environments
- Proven ability to thrive in fast-paced, high-performing team settings
- Strong analytical and troubleshooting skills with a focus on complex system issues
- Experience managing incidents end-to-end and collaborating effectively across cross-functional teams
- Hands-on experience with Supporting Workday Financials and/or HCM
- Proficiency in Workday integrations, including EIB, custom reports, and scheduled processes
- Demonstrated ability to diagnose and resolve Workday integration errors and warnings
- Excellent communication and organizational skills, with the ability to prioritize, assess urgency, and escalate appropriately
- Proactive problem-solver with a focus on reducing recurring issues and improving user experience
- Ownership of case management processes, including coordinating with vendors to escalate and resolve product defects
- Self-motivated and resourceful, with the ability to independently research and troubleshoot issues before escalating
Preferred
- Salesforce experience, including administration or data management
- Familiarity with integration tools and job schedulers
- Knowledge of ITIL practices
- Experience with scripting or BI tools
- Experience with Workday Studio
- Experience managing Workday custom validations (e.g., Supplier Invoices, Time Tracking, etc.)
- Exposure to AWS
- Working knowledge of SQL
- Financial services experience
- Workday Certifications a plus
Salary : $120,000 - $150,000