What are the responsibilities and job description for the Help Desk Analyst position at firstPRO US?
firstPRO is now accepting resumes for 3 Helpdesk Analysts roles in Augusta, Maine. These are 12 months contracts and onsite once a week. Local candidates only.
Job Description:
Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.
Make recommendations on functional and technical improvements to the environment.
Participate in performance and volume analysis and design.
Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.
Provide accurate and complete answers to general use and environment questions in a timely manner.
Serve as the point of contact for technology support and services.
Serve as the point of integration between the business functions of the department and the technology requirements of the department.
Provide desktop computer support.