What are the responsibilities and job description for the Business Readiness Project Manager position at firstPRO US?
Our client is seeking a Business Readiness Project Manager in Waltham, MA. This is a 6 month contract potential to extend/convert and onsite 3 days per week.
The business readiness aspect of this role is a critical, non-technical component of the migration project. It focuses on ensuring that the organization, specifically its internal teams and customer-facing staff—is fully prepared for the transition to the new Q2 platform.
The core responsibilities and expectations for this area include:
- Operational Preparedness: The role involves setting up the "business readiness operations." This means ensuring that departments like the contact center, commercial, retail, treasury management, operations, and marketing are ready for "Day One" of the switch .
- Workflow and Support Documentation: You will be responsible for creating the necessary support materials that currently do not exist. This includes:
- FAQ Documents: Developing resources that address the top 50 most common customer inquiries (e.g., "How do I make a bill payment?" or "How do I manage admin roles?")
Candidate brings:
- Experience and demonstrated success with a Q2 business online banking implementation.
- Experience and demonstrated success in a project manager role greater than 10 years- specifically in a regulated environment, focused on digital transformation.
- Experience and demonstrated success in a complex project management environment -multiple dependencies, vendor management, technology integrations.
- Experience building detailed project plans and task lists along with the effective management and execution in accordance with the plan.