What are the responsibilities and job description for the Mobility Support Specialist position at firstPRO, Inc?
firstPRO is hiring a Mobility Support Specialist for our client located in Greater Philadelphia Area. This role is a contract to hire opportunity and is 100% remote after a 4–6-week training period which requires 1-2 days onsite weekly.
Responsibilities:
- Manage a high volume of customer inquiries and account team requests within specified SLAs.
- Deliver accurate information on mobility products and services to clients.
- Investigate and resolve basic product, service, and support issues.
- Provide Tier-1 support across all mobility areas.
- Document all inquiries thoroughly, including relevant communication related to transaction type.
- Demonstrate a customer-centric approach by actively listening and maintaining composure.
- Follow schedules and manage time effectively to meet department performance goals.
Requirements:
- 3-5 years of experience in a large, fast-paced mobility or IT-based customer service operation
- Proficient in Wireless Procurement processes
- Ability to provides assistance on various issues, such as line management, wireless connectivity problems, and device malfunctions.
- Proficient in Mobility Expense Management software
- Proficiency in Microsoft Office applications including Excel, Word, PowerPoint, and Teams
Salary : $20 - $25