Special Projects Manager

A FirstCall Mechanical Company 

SPECIAL PROJECTS MANAGER

Location: Boston, MA

WHO IS FIRSTCALL MECHANICAL? 

LC Anderson is a commercial and industrial HVAC/R services provider in the Boston metro area. Founded in 1943, LC Anderson partnered with FirstCall Mechanical in 2025.

FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction. 

FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well.  We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job. 

BENEFITS OVERVIEW 

FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:  

• Competitive Weekly Pay 
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, More (Includes some 100% Company-paid plans) 
• Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability 
• Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays Veterans Day for Veterans 
• Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program 
• Generous Referral Bonus of $2,500 per referral 
• Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances

POSITION OVERVIEW 

This role is responsible for managing small projects (under $200,000) within assigned accounts. This role combines sales support, project management, and customer relationship management to ensure projects are executed successfully from initial customer meeting through completion.

JOB RESPONSIBILITIES 

Sales & Account Support

• Consistently meet or exceed personal quarterly and annual sales plans. 
• Maintain pipeline and convert to project sales opportunities 
• Meets with customers of assigned accounts
• Works closely with the Account Manager to price and review all CapEx jobs on assigned accounts.

Project Management

• Manages the project after it is sold, which may include:
  • Subcontractor management
  • Management of direct employees
• Works closely with the field foreman throughout the project
• Oversee project costs, forecasting, billings, collections, and reporting to ensure profitability and accuracy. 

Build & Maintain Relationships:  

• Establish and sustain indispensable customer relationships to ensure client retention, satisfaction, and long-term partnership. 
• Develop and nurture relationships with top accounts 
• Apply company safety standards in all customer interactions, project site visits, and proposals, ensuring safe outcomes for both clients and internal teams. 

Compliance & Coordination

• Ensures proper permits are obtained and in place.
• Ensures required inspections are scheduled and completed.

ACCOUNTABILITIES 

• Proposal turnaround within defined timeframes 
• Achievement of quarterly and annual sales plan 
• Leads generated 
• Quotes converted to PO’s 
• Close Rate 
• Revenue generated 
• Customer follow up completed 
• Compliance with safety protocols and reporting 

ORGANIZATIONAL ALIGNMENT

This position reports to the local Branch Leader and is responsible to the entire service team and all our customers.

QUALIFICATIONS

• Experience supporting project coordination or construction administrative tasks
• Highly organized, detail-oriented, and dependable
• Solid written and verbal communication skills
• Strong follow-through on tasks, even when things get busy
• Willingness to learn mechanical/HVACR industry standards
• Proactive and solutions-focused

BEHAVIORAL PROFILE

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements

Will be required to work in a field environment, multiple customer sites on a daily basis.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.

Salary : $110,000 - $165,000