Service Coordinator

A FirstCall Mechanical Company 

SERVICE COORDINATOR

Location:  Boston, MA

WHO IS FIRSTCALL MECHANICAL?

LC Anderson is a commercial HVACR company based in Boston. Founded in 1943, LCA partnered with FirstCall Mechanical in 2025.

FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.

FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well.  We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

BENEFITS OVERVIEW

FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including: 

• Competitive Weekly Pay 
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, More (Includes some 100% Company-paid plans) 
• Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability 
• Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays Veterans Day for Veterans 
• Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program 
• Generous Referral Bonus of $2,500 per referral 
• Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances 

POSITION OVERVIEW 

Reporting to the Service Coordinator, you will deliver exceptional customer and field technician experience through efficient scheduling, reliable communication, and precise coordination. This role is essential to keep our service engine running smoothly and aligned with LC Anderson’s promise of excellence.

JOB RESPONSIBILITIES 

• Own the Client and Technician Experience
  • Build lasting relationships with our clients and technicians with your excellent interpersonal skills and timely communication.
  • Exceed expectations by following through to deliver our promise to clients and technicians
  • Listen for and act on safety concerns.
• Schedule with Precision
  • Manage and adjust technician schedules using our internal software.
  • Create and track Purchase Orders for material, parts, equipment, and subcontractors.
  • Ensure all materials and documentation are received and in place before the job starts.
• Drive Completion and Communication
  • Review job reports and ensure proper documentation is sent to clients in a timely manner. 
  • Implement internal processes to ensure compliance and quality.
  • Following up every step of the way.
  • Commit to ensuring safe working conditions

ACCOUNTABILITIES 

• Scheduling & Dispatching
• Customer Service & Communication
• Work Order & Documentation Management
• Compliance & Safety
• Administrative & Reporting Responsibilities

ORGANIZATIONAL ALIGNMENT  

This position reports to the local manager and has a responsibility to the entire service team and all of our customers.

• 1-3 years of experience in dispatching 
• Experience in HVAC or the service industry strongly preferred
• Strong organizational and interpersonal skills, and able to work well within a team environment
• Capable of remaining patient and calm when dealing with frustrated technicians or clients
• Geographical knowledge of the service area or map-reading skills
• A drive for successful outcomes in the face of obstacles, with follow-through and sense of urgency
• Strong organizational and multitasking ability in a fast-paced, high-call-volume setting
• ​​​​Capable of managing urgent customer requests and service coordination under tight timelines
• Clear, productive communicator - both written and verbal
• Critical thinker, attentive to detail, and active listener
• ​​​​​​​Team-oriented, positive, and eager to support internal and external stakeholders
• ​​​​​​​A problem-solver who will identify needs and make meaningful contributions to process enhancement
• Dependable in your role, your team, and your stakeholders
• Microsoft Office Suite skills are a MUST
• Maintains a professional but friendly and outgoing demeanor
• Strong problem-solving skills

BEHAVIORAL PROFILE

Language & Communication Skills
Communicates clearly and professionally with customers, technicians, and management. Listens actively and responds to customer inquiries with patience.

Reasoning Ability

Quickly assesses urgent situations, such as emergency service requests or schedule changes, and finds the best solutions.

Environmental Requirements

Primarily works in the office, coordinating service calls, managing schedules, and handling administrative tasks. May need to work in a shared office space with other coordinators.

Physical Demands

Requires extended periods of sitting while on a computer, answering phones, and managing scheduling systems. May need to move around the office to communicate with team members, retrieve documents, or check inventory. Occasionally required to lift office supplies, files, or small HVAC-related parts (typically under 20 lbs.).

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.

Salary : $30 - $35