Service Intern

A FirstCall Mechanical Company 

SERVICE INTERN

Location: Boston, MA.

WHO IS FIRSTCALL MECHANICAL?

LC Anderson is a commercial HVACR company based in Boston. Founded in 1943, LC Anderson services various customers across the greater Boston area. Founded in 1943, LCA partnered with FirstCall Mechanical in 2025.   

FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.

FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well.  We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

BENEFITS OVERVIEW 

FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:  

• Competitive Weekly Pay 
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, More (Includes some 100% Company-paid plans) 
• Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability 
• Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays Veterans Day for Veterans 
• Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program 
• Generous Referral Bonus of $2,500 per referral 
• Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances

POSITION OVERVIEW 

We are currently seeking a Service Intern to join the fast-growing team. They will support the LC Anderson Service Operations team by assisting with day-to-day administrative, coordination, and operational tasks. This role provides exposure to commercial HVAC/refrigeration service operations, field service management software, and customer service workflows in a fast-paced, team-oriented environment. Ideal for students pursuing degrees in business administration, operations management, or a related field.

JOB RESPONSIBILITIES 

• Assist Service Coordinators with job scheduling, dispatch support, and work order tracking in BuildOps
• Help maintain and update customer and equipment records for accuracy and completeness
• Support PMA (Planned Maintenance Agreement) reporting and documentation
• Assist with monitoring open work orders and following up on pending items
• Support CSRs with inbound service call intake and customer follow-up communications
• Assist with preparing service quotes, proposals, and client-facing documents
• Help coordinate scheduling communications between field technicians and customers
• Organize and maintain operational files, templates, and reference documents
• Assist in compiling data for scorecard metrics, service performance reports, and EOS documentation
• Support special projects and process improvement initiatives as assigned
• Participate in department L10 meetings and training sessions as a learning observer

ACCOUNTABILITIES 

• Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry  
• Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC needs.

ORGANIZATIONAL ALIGNMENT  

This position reports to the local Field Performance & Development Manager.

Required:

• Currently enrolled in an accredited college or university program (sophomore standing or above preferred)
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Strong written and verbal communication skills
• Detail-oriented with strong organizational and time management skills
• Ability to work independently and as part of a team in a fast-paced environment

Preferred:

• Pursuing a degree in Business Administration, Operations Management, or related field
• Prior experience in an office, customer service, or field service environment
• Familiarity with field service management software or CRM platforms
• Interest in commercial HVAC, mechanical trades, or facilities management

BEHAVIORAL PROFILE

Language Skills

Ability to read and comprehend written instructions, emails, and business correspondence. Strong written communication skills for drafting emails, reports, and internal documents.

Reasoning Ability

Strong problem-solving skills with the ability to follow written, verbal, or visual instructions. Ability to prioritize multiple tasks, manage deadlines, and adapt to changing priorities. Attention to detail and sound judgment in handling confidential information.

Environmental Requirements

Primarily works in the office, coordinating service calls, managing schedules, and handling administrative tasks. May need to work in a shared office space with other coordinators.

Physical Demands

Requires extended periods of sitting while on a computer, answering phones, and managing scheduling systems. May need to move around the office to communicate with team members, retrieve documents, or check inventory. Occasionally required to lift office supplies, files, or small HVAC-related parts (typically under 20 lbs.).

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.

Salary : $18 - $20