HVAC Service Techinican Helper

A FirstCall Mechanical Company

HVAC SERVICE TECHNICIAN HELPER

Location: Chesapeake, VA 

WHO IS FIRSTCALL MECHANICAL?

STR Mechanical is a commercial and industrial HVAC services company with operations across the Carolinas and Virginia. STR has long-standing relationships with industrial facilities, school districts, universities, and healthcare facilities across the region. STR offers planned maintenance agreements, emergency service, and support for retrofit and replacement projects. Founded in 2006, STR Mechanical partnered with FirstCall Mechanical in 2022.

FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.

FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well.  We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

POSITION OVERVIEW

We are currently seeking an experienced Commercial HVAC Service Technician Helper to join our fast-growing team. The ideal candidate will have a can-do attitude and strong problem-solving skills, as well as a high level of customer service. 

JOB RESPONSIBILITIES

• Help technicians diagnose causes of problems and/or failures in heating/air conditioning systems, refrigeration systems, and food service equipment, for the purpose of identifying equipment and/or systems repair and/or replacement needs 
• Perform maintenance and service repairs, install new units, or replace parts of existing units according to specifications with supervision
• Communicate with Dispatch to ensure completion of scheduled jobs
• Help technicians maintain preventative maintenance schedules and procedures for customers 
• Provide elite customer service to every customer encountered 
• Perform all jobs with safety first in mind

ACCOUNTABILITIES

• Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry 
• Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC needs 

ORGANIZATIONAL ALIGNMENT 

This position reports to the local Service Manager and is responsible for engaging with the service team and all of our customers. 

• Valid Driver License w/acceptable driving record
• Active EPA Certification preferred
• Available to work flexible hours and on-call shifts as needed
• Strong mechanical aptitude and problem-solving skills

BEHAVIORAL PROFILE

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal numbers. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem-solving and prioritizing multiple tasks.

Physical Demands

While performing the duties of this job, the employee is regularly required to use their hands. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth vision, and the ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.